Announcing the UK Customer Satisfaction Awards 2018 finalists

14th Nov 2017

The Institute of Customer Service is delighted to announce this year’s UK Customer Satisfaction Awards finalists.

Morrisons Utility Services Customer Focus – SME 
CODE Student Accommodation
SmartDebit
Nant

TLF Best Return on Customer Service Investment 
Centrica
Knightstone
Marks & Spencer
MSC Industrial Supply Company

Best Application of Technology 
Paul Hartmann
TalkTalk
Vodafone
Peace Recruitment
UK Power Networks
Simon Jersey
Severn Trent Water
EDF Energy
TransPennine Express
AFI 


Quality Service Provider of the Year 
Honda Finance Europe
Northern Powergrid
Capita Life, Pensions & Insurance Services – Zurich Account
EDF Energy
FirstPort
Learning Pool
OPL Leisure Group
Bupa
Pension Insurance Corporation
Hitachi Capital Consumer Finance 


Best Use of Customer Insight 
Hitachi Capital Consumer Finance
The NEC
Centrica
Dwr Cymru Welsh Water
Virgin Money
Leicestershire County Council
Affinity Water
Gentoo
BMW UK
Hampshire Trust Bank 


Grass Roots Best Customer Service Collaboration 
KIA Motors UK
Skanska UK
Capita 
Thames Water
The Co-operative Bank
Her Majesty’s Passport Office
Claims Consortium Group
Echo Managed Service & Grosvenor Services
British Land/Broadgate Estates/VSG
FirstPort 


Rant & Rave Best Customer Satisfaction Strategy 
Northumbrian Water
Essilor
Affinity Water
Hitachi Capital Consumer Finance
Centrica
Her Majesty’s Passport Office
Edinburgh Trams
Barclays
TalkTalk


InMoment Customer Commitment
Disclosure and Barring Services
Capita Life, Pensions & Insurance Services – Zurich Account
Mears Group
Pension Insurance Corporation
Mirka (UK)
Zen Internet
Silver Cross UK
Liaison
Dwr Cymru Welsh Water 
Countrywide Conveyancing Services


Cabot Credit Management Employee Engagement Strategy of the Year 
Marks and Spencer
Electricity North West
N Brown
Countrywide Conveyancing Services
HomeServe
Power NI
Bupa
Barclays
British Transport Police
MSC Industrial Supply Company 


Pension Insurance Corporation Customer Satisfaction Innovation of the Year
Marks & Spencer
Virgin Money
Vizolution & O2
Bupa
Vodafone
British Transport Police
Power NI
Centrica
RBS
Freight Transport Association 


The NEC Customer Feedback Strategy
Nu-Heat Underfloor Heating & Renewables
Vitality Health
Global Payments
Marks & Spencer
Irwin Mitchell LLP
SocialSignIn
Flagship Homes
SafeMove, a part of Yorkshire Water
Primark
Energise Recruitment Solutions


ABa Quality Monitoring Best Customer Experience Award 
Virgin Money
Laithwaite’s Wine
Barclays Wealth Management
Electricity North West
Countrywide Conveyancing Services
Essilor
Direct Line Group
Claims Consortium Group
Cabot Credit Management
Thames Water 


Hitachi Capital Customer Focus – Large enterprise

Honda Finance Europe
Auto Windscreens
Pension Insurance Corporation
Wales & West Utilities
Thames Water
Mears Group
Wessex Water
Busch UK
Freight Transport Association
Essilor 


Auto Windscreens Customer Service Strategic Leadership
Angela Spindler, CEO, N Brown Group
Jeremy Hyams, CEO, Claims Consortium Group
Deborah Green, Customer Operations Director, Cabot Credit Management
Greg Reed, CEO, HomeServe Membership
John Hawkins, Director of People & Culture, Spark 
Claire Sharp, Customer Director, Northumbrian Water Group
Tony Brown, Installations Director, Wickes
Lea Harrison, Managing Director, Edinburgh Trams
Sara Protheroe, Chief Customer Officer, Pension Protection Fund 

Winners will be announced at the UK Customer Satisfaction Awards ceremony on 6 March 2018. Tables and individual tickets can be purchased here, and more information about the Awards can be found on The Institute of Customer Service website

Ends 

Notes to editors 

For further information please contact:

Helen Glover or Mike Petrook (Institute press office)

E: [email protected] or [email protected]

T: 020 7260 2698 (Helen) or 020 7260 2631 (Mike)

About The Institute of Customer Service

The Institute of Customer Service is the professional body for customer service delivering tangible benefit to organisations and individuals so that our customers can improve their customers’ experience and their own business performance. The Institute is a membership body with a community of over 500 organisational members – from the private, public and third sectors – and over 4,000 individual memberships. For more information about The Institute of Customer Service go to www.instituteofcustomerservice.com

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