8th Mar 2017
Thirteen organisations from a
variety of UK industries have been unveiled as the country’s best for customer
service at the 2017 UK Customer Satisfaction Awards ceremony, held at the
Hilton on Park Lane, last night.
Now in its seventh year, the annual awards ceremony celebrates UK customer service achievements across the public, private and voluntary sectors. Run by The Institute of Customer Service, the awards have been created to showcase the organisations who place the customer experience at the heart of their business strategy and build a sustainable culture of customer service within their organisation.
Organisations from almost every sector were recognised for their achievements at the prestigious awards ceremony, which, last night, played host to more than 750 C-suite business leaders. Of the 127 shortlisted organisations and individuals, some were well-known ‘high street’ names whilst others represented small business, demonstrating that good customer service is vital to all organisations.
A total of 13 organisations and individuals were judged to have delivered the highest standards in UK customer service and were recognised for their achievements with a Customer Satisfaction Award.
Jo Causon, CEO of The Institute of Customer service says:
“Customer satisfaction is increasing, but there is no room for complacency as customer demands continuously evolve.
The key to success is for organisations to create a seamless experience for their customers, one which provides continuity in an increasingly disrupted world because the by focusing on their overall experience, customers will be more likely to remain loyal and make positive recommendations.
Those organisations recognised by the Customer Satisfaction Awards have gone above and beyond to achieve outstanding service, and offer a standard for companies and individuals across the UK to aim for over the coming year. I would like to congratulate every one of our winners – and all those who were shortlisted – and commend the excellent experience they are offering to their customers.”
The winners were:
Morrison Utility Services Customer Focus Award – SME
TLF Research Best Return on Customer Service Investment
Customer Focus Award - Large Enterprise
Mitie Client Services
Customer Satisfaction Innovation Award
Claims Consortium Group
Oracle Quality Service Provider of the Year Award
Pension Insurance Corporation
The NEC Customer Feedback Strategy Award
Cabot Credit Management
Hitachi Capital (UK) Best Customer Service Co-Creation/Collaboration Award
Legal & General Retail Investments
Callcredit Employee Engagement Strategy Award
Carillion Customer Experience Centre
Grass Roots Best Use of Customer Insight Award
InMoment Customer Commitment Award
Best Customer Satisfaction Strategy Award
Hitachi Capital Consumer Finance
Auto Windscreens Customer Service Strategic Leadership Award
Kathryn O’Brien, Customer Experience Director – TransPennine Express
VocaLink Best Application of Technology Award
Nationwide Building Society
The ABa Quality Monitoring Best Customer Experience Award
Pension Protection Fund
Notes to editors
For further information please contact:
Ellie Scott or Bethan Davies
T: 0207 010 0831 (Ellie) or 0207 010 851 (Bethan)
About The Institute of Customer Service
The Institute of Customer Service is the professional body for customer service delivering tangible benefit to organisations and individuals so that our customers can improve their customers’ experience and their own business performance. The Institute is a membership body with a community of over 500 organisational members - from the private, public and third sectors – and over 3,000 individual memberships. For more information about The Institute of Customer Service go to www.instituteofcustomerservice.com