The tick-box mentality should be consigned to history if the NHS is to improve customer experienceread more
Customer Satisfaction has dropped to its lowest level since 2010read more
Congratulations to the organisations who have been shortlisted for the UK Customer Satisfaction Awards 2015read more
As we had an unprecedented level of entries we had to move the date of announcing the UK Customer Satisfaction Awards from Friday 14th November to Monday 17th November.read more
With the business community and politicians debating the future of the UK’s railways, quality of service and the passenger experience has rarely had such scrutiny since privatisationread more
The All Party Parliamentary Group on Customer Service was founded in July 2014 with an aim to raise awareness and understanding of customer service amongst parliamentariansread more
The UK Customer Satisfaction Index has found that Telecommunication organisations fail to meet the expectations of almost a quarter (24%) of customersread more
With RAC expected to announce plans to join the London Stock Exchange, at an expected value of around £2bn, the performance of all facets of the business will no doubt come under close scrutiny.read more
The Tourism sector might have experienced a slight decline in customer satisfaction, but it has climbed from sixth to third in the UK Customer Satisfaction Index (UKCSI)read more
With trust in the spotlight and current account switching up 19% from last year, customer service in the banking and building society sector has continued to fallread more
Customer satisfaction in the Automotive sector has been dented slightly, experiencing a small decline since July 2013read more
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