The latest UK Customer Satisfaction Index (UKCSI), which surveys nearly 10,000 consumers, reveals that satisfaction has continued to fall leaving people more unhappy with their customer experience now than they were in January 2011read more
The Utilities sector can rebuild its reputation and regain customers’ trust - but only if it demonstrates a clear leadership commitment to customer serviceread more
UK public sector leaders are calling for a shared vision for improving customer service, according to a new report from the Institute.read more
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