Satisfaction holds the purse strings for UK banks as customer favourites Nationwide, TSB, Santander, Halifax and NatWest gain over 20,000 accounts. Lower scoring banks see net loss of over 9,000 accounts.
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Satisfaction holds the purse strings for UK plc as customer favourite, Aldi, makes biggest gains in sales. and market share
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Amazon has secured the top spot in the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service.
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A price cap on energy bills could be extended to many more households on low incomes, under plans being considered by regulator Ofgem. The Institute's CEO responds.
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Jo Causon comments on the Financial Conduct Authority's recommendations and what they mean for consumers.
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The Office of Rail & Road (ORR) has just released the latest figures on rail complaints. Jo Causon, CEO of The Institute, shares her views.
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Brits worry about post-Brexit price increases but are still willing to pay significantly more for good service on holiday.
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21% of Brits expect their spending levels will have to increase once the UK cuts ties with Brussels, according to new research.
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As the UK’s tourism industry readies itself for Brexit, data released today by The Institute of Customer Service suggests that customer satisfaction with the sector continues to rise.
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Wagamama has announced the appointment of a new customer service director. Here Jo Causon explains why this is a good move.
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As Vodafone says it will create 2,100 jobs in the UK focusing on customer service roles, Jo Causon, CEO of The Institute of Customer Service CEO, responds.
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Thirteen organisations from a variety of UK industries have been unveiled as the country’s best for customer service at the 2017 UK Customer Satisfaction Awards ceremony, held at the Hilton on Park Lane, last night.
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The Institute of Customer Service is calling on utilities companies to improve customer service practices or pay the price as Google Trends data reveal interest in switching has hit a four year high.
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Jo Causon, CEO of The Institute of Customer Service, responds to figures from the ONS, showing growth in service output between November and December 2016.
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Jo Causon, CEO of The Institute of Customer Service, responds to news that Toyota has reported a 24% fall in its net profit for the nine months to December 2016.
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