Jo Causon, CEO of The Institute of Customer Service, comments on the CMA’s investigation into Tesco’s proposed acquisition of Booker
read moreSatisfaction holds the purse strings for UK banks as customer favourites Nationwide, TSB, Santander, Halifax and NatWest gain over 20,000 accounts. Lower scoring banks see net loss of over 9,000 accounts.
read moreSatisfaction holds the purse strings for UK plc as customer favourite, Aldi, makes biggest gains in sales. and market share
read moreAmazon has secured the top spot in the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service.
read moreA price cap on energy bills could be extended to many more households on low incomes, under plans being considered by regulator Ofgem. The Institute's CEO responds.
read moreJo Causon comments on the Financial Conduct Authority's recommendations and what they mean for consumers.
read moreThe Office of Rail & Road (ORR) has just released the latest figures on rail complaints. Jo Causon, CEO of The Institute, shares her views.
read moreBrits worry about post-Brexit price increases but are still willing to pay significantly more for good service on holiday.
read more21% of Brits expect their spending levels will have to increase once the UK cuts ties with Brussels, according to new research.
read moreAs the UK’s tourism industry readies itself for Brexit, data released today by The Institute of Customer Service suggests that customer satisfaction with the sector continues to rise.
read moreWagamama has announced the appointment of a new customer service director. Here Jo Causon explains why this is a good move.
read moreAs Vodafone says it will create 2,100 jobs in the UK focusing on customer service roles, Jo Causon, CEO of The Institute of Customer Service CEO, responds.
read moreThirteen organisations from a variety of UK industries have been unveiled as the country’s best for customer service at the 2017 UK Customer Satisfaction Awards ceremony, held at the Hilton on Park Lane, last night.
read moreThe Institute of Customer Service is calling on utilities companies to improve customer service practices or pay the price as Google Trends data reveal interest in switching has hit a four year high.
read moreJo Causon, CEO of The Institute of Customer Service, responds to figures from the ONS, showing growth in service output between November and December 2016.
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