Top spot in the UK Customer Satisfaction Index has not been awarded to a British retailer for the first time since the Index was created in 2009.read more
Customers of Britain’s banks and building societies are the most satisfied they have ever been, according to the latest UK Customer Satisfaction Index (UKCSI).read more
Despite provoking the ire of commuters and tourists because of long delays and poor customer service, the transport sector is showing signs of change, with customer satisfaction levels reaching their highest point since July 2013.read more
Institute of Customer Service supports employer group delivering apprenticeship standards across UKread more
Reacting to news that some UK retailers have been engaging in price wars in tough trading conditions Jo Causon, CEO of the Institute of Customer Service, says:read more
Only one sector has more satisfied customers than the retail food sector according to the UK Customer Satisfaction Index (UKCSI)read more
Reacting to news that Morrisons is rolling back self-service checkouts in favour of staffed express checkouts, Jo Causon, CEO of The Institute of Customer Service, comments.read more
Reacting to news that that Vodafone has been named the most complained about mobile phone company, Jo Causon, CEO of The Institute of Customer Service, commentsread more
One in four social media users in the UK used platforms such as Facebook, Twitter, Instagram or Google+ to make a complaint over the past 3 months, according to the latest report published by The Institute of Customer Service.read more
Trust is one of the most important elements of success for any organisation and today’s recall will help to improve the reputation of the automotive sector in the long-term. This is one of the best performing industries in the UK for customer satisfactionread more
Reacting to Ryanair’s announcement that its full-year profit rose by 66 percent to £614m, Jo Causon, CEO of the Institute of Customer Service, argues that ‘today’s news suggests Ryanair may be taxiing for take-off, but the company is not airborne yet’.read more
Jo Causon, CEO of The Institute of Customer Service, reacts to the announcement that 2 million jobs and 3 million apprenticeships will be created through the Full Employment and Welfare Benefits Bill.read more
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