Enquire about joining us


Membership of The Institute gives you access to the latest research, training, benchmarking and development tools.


If you are interested in joining The Institute as an Individual member, please click here to download the Individual Membership Application Form or find out more by downloading the Individual Membership Benefits Brochure.

If you are interested in joining The Institute as an organisational member please complete the form below and a member of the team will contact you.

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.