Members list


Organisational membership of The Institute is available at four different levels and for membership terms of single or multiple years.

Current organisational members of The Institute of Customer Service recognise that customer service is a key element of increased business performance and they have made a commitment to improving the quality of their customer service. Click on one of the sectors below to see which organisations are members of the Institute.  If you want to enquire about membership, get in touch by asking one of our team a question.

Automotive

Belron UK Ltd T/A Autoglass®  | BMW Group UK  | Cox Automotive |  Inchcape Fleet  |  Vanarama  |  Volkswagen Group UK.

Business Directory/Trade Association


Recruitment & Employment Confederation


Business Services


ABa Quality Monitoring Ltd  | Adestra Ltd  | Agilisys | Ant Marketing | Aon Hewitt  | ARAMARK UK  |  Arcus FM  |  Avanta Serviced Office Group Plc  |  Black & Callow | Bottomline Technologies Limited | BPA Quality  | Callcredit Ltd  | Capita Customer Management | Carillion  | CDS Global | Chartered Institute for Securities & Investment  | Celaton |  Cofely-GDF Suez  |  Continental Landscapes Ltd  |  CPM United Kingdom Limited  |  Customer Research Technology Ltd  |  CVS Ltd  |  Daisy Communications Ltd  |  Defence Academy College of Management & Technology  |  Deloitte MCS Ltd  |  Diversey UK Limited   | Echo Managed Services | EMCOR UK - FMS | Engie - Services | Equiniti Charter  |  Exemplas Limited |  Expotential-e  |  Fasthosts  | Great Annual Savings Group | Hachette UK  |  HSS Hire  |  ICTS UK & IRELAND | IDP Education (UK) Ltd  |  Impact Call Centre  |  IMServ  |  IFDS  | Intuit  |  KANA  |  Jobsite UK (Worldwide) Ltd | M2 - Managed Print Services | M A Hayman Business Improvement Consultancy | Nectar  | Olive Business Solutions  |  Oracle Corporation  |  Oriel Services Limited  |  P A Consulting Group  | Peace Recruitment |  Performance Power Ltd  |  PHS Group Ltd  |  Rant & Rave  |  Reconomy | Regular Cleaning | Re-Thinking  | Residential Asset Management - Knight Frank LLP | Rider Levett Bucknall  | Save-move | SSP Ltd | Securitas Security Services Ltd |  Stark  |  The Leadership Factor  | TNT (UK) Ltd | TopCashback  |  UK SBS Ltd  |  Union Square Software | Vodafone Automotive UK Limited  | Vinci Facilities | Volume48 Ltd | VSG | Whistl 

Charity

British Association for Counselling & Psychotherapy | British Heart Foundation | Cancer Research UK | Cats Protection | Charities Aid Foundation | Guide Dogs | Macmillan Cancer Support | People's Postcode Lottery | Wellcome Trust | World Vision UK |

Communications & Media


Airbus Defence and Space | BT | Daisy Communications Ltd | Elsevier Limited | Intercity Telecom | News UK | Opus Telecoms | O2 (UK) Limited | PH Media Group | Sky | Virgin Media

Construction & Real Estate

AFI group of companies  | Aggregate Industries | ASSA ABLOY | Balfour Beatty | Berkeley First | Berkeley Group | Berkeley Homes  | British Board of Agrément | Cadogan Estates Ltd  |  CITB  | Forrest  |  Galliford Try Infrastructure – Morrison Construction  |  George Leslie  |  Grosvenor Great Britain & Ireland  |  KierWSP (Northampton Highways) | Land Securities  |  M&G Real Estate  |  Mactaggart & Mickel  |  N G Bailey – Bailey Maintenance  |  Osborne Construction  |  Osborne Property Services  |  P N Daly Ltd  |  Redrow Homes PLC  |  Simons Group  |  Skanska Construction UK Ltd  |  St Edward | St George PLC | St James Group Ltd  |  Tarmac | The Crown Estate  |  Willmott Dixon


Education


Bedford College | Cambridge English Language Assessment | Cambridge International Examinations | City University London Partnership | London South Bank University | OCR (Oxford, Cambridge and RSA Examinations) | University of Edinburgh | University of Huddersfield Business School | University of Kent | University of St Andrews - IT Services | University of South Wales | University of West of England


Electricity, Gas & Water


 | Affinity Water Ltd | Ameresco | Amey | Anglian Water | Bristol Water | British Gas | Calor Gas Ltd | Clancy Docwra Ltd | Dŵr Cymru Welsh Water – Operations | E.ON UK  | EDF Energy | Electricity North West | First Utility | GDF SUEZ Energy UK | Homeserve | IMServ | Kelda Water Services (Defence) Ltd | Morrison Utility Services | National Grid | NIE Networks | Northern Gas Networks Limited | Northern Powergrid | Northumbrian Water Limited  | Ofgem Non Domestic RHI | Portsmouth Water Ltd | RPS Water | Scottish Water | Severn Trent Water plc | Smartest Energy | Smart Metering Systems | South West Water | Southern Water | Spark Energy | Thames Water Utilities Limited | The Co-operative Power | Total Gas & Power | UK Power Networks | United Utilities plc | Wessex Water | xoserve Limited | Yorkshire Water

Financial Services


1st Central | Acenden Limited | Ageas Insurance Limited | Alliance Trust Savings | Allianz Insurance plc | AXA Business Insurance | AXA Wealth Specialist Products | Barclays UK Retail and Business Banking | BlackRock | Cabot Credit Management | Capita Life & Pensions Services Ltd | Claims Consortium Group |  Close Brothers Motor Finance | Collinson Group | Covea Insurance plc | Cunningham Lindsey | DAS UK Group | Direct Line Group | Domestic & General Group Ltd | Elian | First Direct |  Geoffrey Insurance |Health Shield Friendly Society Ltd | Hiscox UK | Hitachi Capital Consumer Finance | Hitachi Capital Invoice Finance | Hitachi Capital Business Finance | Hitachi Capital Vehicle Solutions UK | HSB Engineering Insurance (HSB) | IG Group | Ikano Bank UK | Imprima iRooms Ltd | Johnson Fleming | Just Retirement | Kindertons Accident Management | Legal & General Group plc | Legal & General Group Protection | Lloyds Banking Group - Retail Service Delivery | LV=  | Markerstudy Group | MetLife | Nationwide Building Society Customer Operations | NextGear Capital | NS&I | Old Mutual Wealth | Openwork Limited | Partnership Assurance Group plc  | Paymentshield | Pension Insurance Corporation plc | Pension Protection Fund | Phoenix Life | Premier Pensions Management | Prudential | Rift Ltd | RPMI Limited | Sainsbury's Bank | Shop Direct Finance Company | Skipton Building Society | Sibelco | St. James's Place Group | Stream Claims Services | The Co-operative Insurance | The Royal Bank of Scotland | Unum Limited | Vantage Insurance Services Ltd | Vaultex UK Ltd | VocaLink | Wesleyan | WorldRemit | Yorkshire Building Society | The Co-Operative Insurance

Government Dept/Agency

Birmingham City Council | Bournemouth Borough Council | Brighton & Hove City Council | British Council | British Transport Police | Broxtowe Borough Council | Cheshire West & Chester Council | Companies House | Crown Commercial Service | Crown Office and Procurator Fiscal Service | Disclosure & Barring Service | Doncaster Council | DWP London and Home Counties | East Riding of Yorkshire Council | Eastbourne Borough Council | East Midlands Shared Services | Essex County Council | FCO Services | Financial Ombudsman Service | HM Revenue and Customs | Her Majesty's Passport Office | Highways England | Hertfordshire County Council | House of Commons, Directorate of Chamber and Committee Services | Invest Northern Ireland | London Borough of Hounslow | London Borough of Lambeth | Medway Council | Metropolitan Police Service | Ministry of Justice Shared Services | Motability Operations | Northamptonshire County Council | Nottingham City Council | Nottinghamshire County Council | Ofgem Domestic RHI | Ofwat | Ordnance Survey | Sandwell Metropolitan Borough Council | Stirling Council | Stroud District Council | The United Kingdom Hydrographic Office | Torfaen County Borough Council | Wealden District Council | YPO

Healthcare/Pharmaceutical


| Abbott Nutrition Division |ALcontrol Laboratories | Alliance Healthcare | Bard Ltd | Bausch + Lomb | BUPA | Clinigen Group | Coloplast Limited | Essilor Limited | Johnson & Johnson Vision Care | Ossur UK Ltd | Smiths Medical International | The Health & Care Professions Council | Westfield Health |

Legal Services

Legal Ombudsman |Trust Inheritance Ltd

Leisure & Tourism

| Alexandra Palace |Bristol Music Trust | Cosmos Tours & Cruises Limited Group | Edinburgh Leisure | Eko Hotel & Suites | English Heritage Customer Services | Explore Worldwide Ltd | Gold Medal Travel | Haven | Kirklees Active Leisure | Nando's | Natural History Museum | Papa John's (GB) Ltd | Red Funnel Group | Sporting Index | The Camping and Caravanning Club | The Travel Network Group | TUI UK & Ireland | Hotelplan UK Ltd |

Local Government & Services

Aberdeenshire Council | Birmingham City Council | Bournemouth Borough Council | Brighton & Hove City Council  | Buckinghamshire County Council | Doncaster Council | Durham County Council | Eastbourne Borough Council | East Riding of Yorkshire Council | Gloucester City Council | Hampshire County Council | Harrogate Borough Council | Leicestershire County Council | Lincolnshire County Council | London Borough of Lambeth | Medway Council | Metropolitan Police Service | Northamptonshire County Council | Nottingham County Council | Nottingham City Homes | Sandwell Metropolitan Borough Council | Staffordshire County Council | Stirling Council | Stroud District Council | Torfaen County Borough Council | Wealden District Council | West Sussex County Council | West Lindsey District Council | YPO

Manufacturing

3M | Alexander Dennis Ltd  | Avery Weigh-Tronix | BAE Systems | BOBST |  Brand-Rex Ltd | bpi.recycled products | BRC Limited | Burton's Biscuit Company | British Gypsum | Coca-Cola Enterprises Customer Logistics | Daikin Air Conditioning UK Ltd | Domino UK Limited | DS Smith PLC | Emerald Kalama Chemical | Everest Home Improvements Ltd | General All Purpose Plastics ( GAP ) | Greif UK Ltd | Grundfos Service Ltd | Guardian Glass UK | Indesit Company | Johnston Sweepers | Knighton Foods | LINPAC Packaging Limited | Marley Eternit | Marshalls Plc | Molson Coors  | Polypipe Building Products | Rittal Ltd | Royde & Tucker Ltd | Silentnight Brands | Stannah Stairlifts Customer Service | Unilever | Vax | VELUX | Waterloo Air Products | Whyte Chemicals Ltd

Miscellaneous

Business Systems (UK) Ltd | Informa Shared Service Centre | Knight Square | Nu-Heat UK Ltd | Which?

NHS

Leicestershire Partnership NHS Trust | RJAH Oswestry Orthopaedic Hospital NHS Foundation Trust

Professional/Membership Body

AAT | eef Ltd | Royal College of Nursing | The Institution of Engineering and Technology

Social Housing

A2Dominion Housing Group | Aspire Housing | Charter Housing Association | CHS Group | Citywest Homes | Community Gateway Association | Cross Keys Homes | Curo Group | DGHP – Dumfries & Galloway Housing Partnership | East Thames Group | Fortis Living |  Genesis Housing Association | Gentoo Group | Hackney Homes | Hanover Housing | Hastoe Housing | Home Group | Isos Housing Ltd | Knowsley Housing Trust | L&Q Group | Leeds Federated Housing Association | Liverpool Housing Trust | North Hertfordshire Homes | Notting Hill Housing Group | Origin Housing | Orwell | Places for People | RHP | Rosebery Housing Association Ltd | Salix Homes | Sandwell Homes | South Lakes Housing | Sovereign Housing Association | Spectrum Housing Group | The Hyde Group | The Regenda Group |  Thirteen Group | Town and Country Housing Group | United Welsh | Viridian Housing | Wakefield and District Housing | Watford Community Housing Trust | Westward | Yorkshire Coast Homes | Yorkshire Housing Association

Training & Consultancy

 Accelerator Solutions | Activedge organisational development and training | Ascentis | Baltic Training | Bridge Training and Events | Drive Development Solutions Ltd | Inspiring People | Lifetime Training | Objective HR| Procter, an Imparta Company | Sareos Limited

Transport

British Transport Police | CitySprint UK Ltd |  Centro | East Midlands Airport | East Midlands Trains | First Great Western | First TransPennine Express | Greater Anglis | Heathrow Express | Kuehne + Nagel Ireland Ltd | London City Airport | Manchester Airport | MTR Crossrail | National Express Group | National Rail Enquiries | Northern | Nottingham Trams Ltd | Port of Tyne | Scot Rail | South Eastern Rail | Thameslink & Great Northern | Transport for Greater Manchester | Virgin Trains | West Yorkshire Combined Authority

Wholesale & Retail

Argos | Asda | B&Q plc | boohoo.com | Boots | Carpetright plc | Central England Co-operative Ltd | Clarks International | Damartex UK Ltd | Diageo | Eclipse Blind Systems | Farrow & Ball | Gloucester Quays | Grafton Merchanting GB | Holland & Barrett | Homebase | Intu Shopping Centres plc | J D Sports Fashion plc | J D Williams | John Lewis, Customer Contact and Fulfilment Operations Team | Laithwaites Wine | Lidl | Lloyds Pharmacy | Lowry Outlet |  Marks & Spencer plc | MSC Industrial Supply Co | New Look | Office Depot International UK Ltd | Primark  | Radial | Ramsden International | Sainsbury's Supermarkets Limited | SIG plc | Specsavers | Superdrug Stores plc | The Conair Group Ltd | The Original Factory Shop | The Midcounties Co-operative | TK Maxx | Urgo Medical | Wickes | Wolverine Europe Ltd

Types of membership

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Membership is available for organisations, UK and International, as well as individuals.

Member case studies

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Case Studies

Wales & West Utilities: the power of complaints

The ServiceMark process was really helpful, and the results were fascinating. It highlighted some gaps in communication that we weren't aware of, and we found our frontline service providers were more knowledgeable and positive than some pockets of management. The support from the Institute was great, and our improvement plan included actions we would never have thought of. Claire Edwards Customer service manager , Wales & West Utilities
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UKCSI Sector Reports

Use the UKCSI sector reports to identify the highest rated and most improved organisations for customer satisfaction and see the links between customer service and trust, loyalty and recommendation.


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