Members list


Organisational membership of The Institute is available at four different levels and for membership terms of single or multiple years.

Current organisational members of The Institute of Customer Service recognise that customer service is a key element of increased business performance and they have made a commitment to improving the quality of their customer service. Click on one of the sectors below to see which organisations are members of the Institute.  If you want to enquire about membership, get in touch by asking one of our team a question.

Automotive

BMW Group UK  | Cox Automotive  |  Kia Motors (UK) Ltd  | Toyota GB PLC  |  Vanarama  |  Volkswagen Group UK 

Banks/Building Societies

Barclays  |  First Direct  |  Lloyds Banking Group - Retail Service Delivery  |  Newbury Building Society  |  The Co-operative Bank  |  The Royal Bank of Scotland


Business Directory/Trade Association

BMJ  |  Freight Transport Association

Business Services

ABa Quality Monitoring Ltd  |  Adestra Ltd  |  Agilisys  |  Aon Hewitt  |  Axis Group Integrated Services Limited  |  Belron UK Ltd / Autoglass®  |  Bottomline Technologies Limited  |  Callcredit Ltd  |  Capita Customer Management  |  Carillion Business Services Ltd  |  Caritas Support Services Ltd  |  CDS Global  |  Chartered Institute for Securities & Investment  |  CitySprint UK Ltd  |  Costain Group PLC  |  Communisis  |  Continental Landscapes Ltd  |  CVS Ltd  |  Diligenta Ltd.  |  Echo Managed Services  |  ENGIE Shared Services  |  Enzen Global Ltd  |  Expotential-e  |  Fasthosts Internet Ltd  |  FirstPort  |  GES LTD (Global Experience Specialists)  |  Great Annual Savings Group  |  Hachette UK  |  Homeserve  |  i2Office  |  ICTS UK Ltd  |  IFDS  |  Impact Call Centre  |  IMserv  |  Informa Shared Service Centre  |  InMoment  |  M A Hayman Business Improvement Consultancy  |  Mears Group PLC  |  Mitie Client Services  |  Mytaxi the black cab app.  |  Opus Telecoms  |  Peace Recruitment  |  Quidco  |  Randstad UK FSSC  |  Reconomy  |  Regular Cleaning  |  Regus UK Limited  |  Rentokil Initial  |  Restore plc  |  Royal Mail  |  RRD  |  Safe-move  |  SD Worx UK Limited  |  Stark  |  The Leadership Factor  |  Vinci Facilities  |  Vodafone Automotive UK Limited

Charity

British Heart Foundation  |  Cats Protection  |  Charities Aid Foundation  |  General Medical Council  |  Guide Dogs  |  Macmillan Cancer Support  |  World Vision UK

Construction & Real Estate

AFI group of companies  |  Aggregate Industries  |  Bovis Homes Ltd  |  British Board of Agrément  |  Cadogan Estates Ltd  |  Canary Wharf Management  |  CBRE Ltd - Asset Services UK  |  Certsure LLP  |  ELM Group  |  Fortem  |  George Leslie Ltd  |  Hill Group UK  |  JLL  |  Laing O'Rourke Construction Limited - Northern Region  |  M&G Real Estate  |  Mactaggart & Mickel  |  N G Bailey – Bailey Maintenance  |  Nu-Heat UK Ltd  |  Osborne Construction  |  Osborne Property Services  |  P N Daly Ltd  |  Redrow Homes PLC  |  Simons Group  |  Skanska Construction UK Ltd  |  Spitfire Bespoke Homes  |  Stantec  |  Tarmac  |  Taylor Wimpey Central London  |  Telford Homes  |  The Crown Estate

Education

Cambridge English Language Assessment  |  Cambridge International Examinations  |   City, University of London  |  Coventry University Estates  |  London South Bank University  |  North Yorkshire Education Services  |  OCR (Oxford, Cambridge and RSA Examinations)  |  University of Edinburgh  |  UAL (University of the Arts London) Awarding Body  |  University of Kent  |  University of South Wales - Pontypridd  |  University of St Andrews - IT Services

Electricity, Gas & Water

Affinity Water  |  Ameresco Ltd  |  Amey  |  Anglian Water  |  Anglian Water Business (National) Ltd  |   Bristol Water  |  Business Stream  |  BWA Water Additives  |  Cadent Gas Ltd  |  Calor Gas Ltd  |  Centrica   |  Dŵr Cymru Welsh Water – Operations  |   E.ON  |  EDF Energy  |  Electricity North West Ltd  |  ENGIE - Energy Solutions  |  First Utility  |  Guernsey Water  |  J Browne Construction Company Ltd  |  Jersey Water  |  Kelda Water Services (Defence) Ltd  |  Kier Services Utilities  |  Morrison Utility Services  |  NIE Networks  |  Northern Gas Networks Limited  |  Northern Ireland Water  |  Northern Powergrid  |  Northumbrian Water Limited  |  Npower Ltd  |  Portsmouth Water Ltd  |  RPS Infrastructure  |  Scottish and Southern Energy Power Distribution Limited  |  Scottish Water  |  SES Water  |  Severn Trent Water plc  |  Smartest Energy  |  South East Water  |  South West Water  |  Southern Water  |  SP Energy Networks  |  Spark Energy  |  Thames Water Utilities Limited  |  The Clancy Group  |  The Co-operative Power  |  Total Gas & Power  |  UK Power Networks  |  United Utilities plc  |  Wales & West Utilities  |  Water Plus  |  Wessex Water  |  Xoserve Limited  |  Yorkshire Water

Financial Services

1st Central  |  Ageas Insurance Limited  |  ALD Automotive  |  Arval (UK) Group Ltd  |   Cabot Credit Management  |  Capita Employee Benefits Teacher's Pension  |  Collinson Group  |  Covea Insurance plc  |  Geoffrey Insurance  |  Hampshire Trust Bank  |  Hiscox UK & Ireland  |  Hitachi Capital Consumer Finance | Hitachi Capital Invoice Finance | Hitachi Capital Business Finance | Hitachi Capital Vehicle Solutions UK |  Honda Finance Europe Plc  |  HSB Engineering Insurance (HSB)  |  IG Group  |  Ikano Bank UK  |  Imprima iRooms Ltd  |  Ingenious Capital Management Limited  |  Just  |  Kindertons Accident Management  |  LeasePlan UK  |  MetLife  |  NewDay Ltd  |  NextGear Capital  |  Northview Group  |  NS&I (National Savings and Investments)  |  Old Mutual Wealth  |  Openwork Ltd  |  Paymentshield Ltd  |  Pension Insurance Corporation plc  |  Pension Protection Fund  |  Premier Pensions Management  | Qi Claims Group | Rift Ltd  |  RPMI Ltd  |  Sanlam  |  Shop Direct Finance Company  |  Skipton Building Society  |  SSP Ltd  |  St. James's Place Group  |  Steam Claims Services  |  Toyota Financial Services (UK) plc  |  Unum Limited  |  Vanquis Bank  |  Vantage Insurance Services Ltd  |  Vaultex UK Ltd  |  Vocalink  |  Wesleyan  |  WorldRemit Ltd

Government Dept/Agency

Cadw  |  Companies House  |  Crown Office and Procurator Fiscal Service  |  Disclosure & Barring Service  |  FCO Services  |  Financial Ombudsman Service  | Highways England  |  Historic England  |  HM Land Registry  |  Invest Northern Ireland |  Kent Fire and Rescue Service  |  Ministerial and Public Communications Division - Department for Education  |  Motability Operations  |  Natural Resources Wales  |  Ofgem e-serve  |  Ofwat  |  Ordnance Survey  |  Shared Services Connected Ltd.  |  The United Kingdom Hydrographic Office   |  YPO

Healthcare/Pharmaceutical

Abbott Nutrition Division  |  BUPA  |  Clinigen Healthcare  |  Johnson & Johnson Vision Care  |  Paul Hartmann Ltd  |  Pfizer  |  Smiths Medical International  |  Westfield Health

Insurance

ARAG  |  Claims Consortium Group  |  Cunningham Lindsey  |  Davies Group  |  Direct Line Group  |  Health Shield Friendly Society  |  Legal & General Group plc  |  LV=  |  Prudential  |  Spectrum Holdings  |  The Co-operative Insurance  |  UIA Mutual

Legal Services

Carpenters Limited  |  Solicitors Regulation Authority

Leisure & Tourism

Alexandra Park and Palace Charitable  |  Carnival UK |  Cosmos Tours & Cruises Limited Group  |  Kirklees Active Leisure  |  NEC  |  Sky Betting & Gaming  |  The Hippodrome Casino  |  The Travel Network Group  |  Weight Watchers UK

Local Government & Services

Birmingham City Council  |  Brighton & Hove City Council  |  Cheshire East Council  |  Cornwall Council  |  Doncaster Council  |  Durham County Council  |  Ealing Council Customer Service  |  East Midlands Shared Services  |  Eastbourne Borough Council  |  Enfield Council  |  Greater Manchester Police |  Hampshire County Council  |  Harrogate Borough Council  |  Leicestershire County Council  |  London Borough of Lambeth  |  Medway Council  |  North Yorkshire Police  |  Nottingham City Homes  |  Nottinghamshire County Council  |  Oxford City Council  |  South Hams District Council and West Devon Borough Council  |  Staffordshire County Council  |  Stroud District Council  |  West Lindsey District Council  |  West Sussex County Council

Manufacturing

3M  |  AESSEAL plc  |  AGCO  |  Airbus Defence and Space  |  Alexander Dennis Ltd  |  ASSA ABLOY Enterance Systems Ltd  |  BAE Systems - Shared Services  |  Baxi Customer Support  |  BOBST  |  Bostik UK  |  BRC Limited  |  CEWE Ltd  |  Coca-Cola European Partners  |  Cornelius Group  |  Domino UK Limited  |  Emerald Kalama Chemical  |  Greif UK Ltd  |  Guardian Glass UK  |  Knighton Foods  |  LINPAC |  Marley Eternit  |  Mettler Toledo  |  Molson Coors  |  MSC Industrial Supplies  |  Polypipe Building Products  |  Rittal Ltd  |  RPC - BPI Group  |  Sibelco  |  Simon Jersey  |  Stelrad  |  Unilever  |  Whirlpool UK Appliances Ltd

Professional/Membership Body

AAT  |  Chartered Insurance Institute  |  eef Ltd  |  Which?

Public Services

DWP London and the Home Counties  |  Her Majesty’s Passport Office  |  HM Revenue and Customs

Retail - Food

Sainsbury's Supermarkets Limited

Retail - Non Food

Boots UK  |  Clarks International  |  E-Cigarette Direct  |  Essilor Limited  |  Gymshark  |  Holland & Barrett  |  Laithwaites Wine  |  Laura Ashley  |  New Look  |  Primark  |  Specsavers  |  Wickes

Social Housing

Alliance Homes Group  |  BPHA  |  Broadacres  |  Catalyst Housing Ltd  |  CHS Group  |  Citywest Homes  |  Coast & Country Homes  |  Cross Keys Homes  |  Curo Group  |  DGHP – Dumfries & Galloway Housing Partnership  |  Fortis Living  |  Gentoo Group  |  Grand Union Housing Group  | Great Places Housing Group  |  GreenSquare Group  |  Hanover Housing  |  Hastoe Housing  |  HomeGroup  |  Karbon Homes  |  Knowsley Housing Trust  |  L&Q Group  |  Liverty  |  Metropolitan  |  Network Homes  |  North Hertfordshire Homes  |  Northampton |Partnership Homes  |  Notting Hill Housing Group   |  Nottingham City Homes |  One Direct  |  Onward Homes  |  Places for People  |  Pobl  Homes and Communities  |  Radian Group  |  RHP  |  Rochdale Boroughwide Housing  |  Salix Homes  |  Sovereign Housing Association  |  The Hyde Group  |  The Regenda Group  |  Thirteen Group  |  United Welsh  | Valleys to Coast |  Vivid  |  Wakefield and District Housing  |  Watford Community Housing Trust  | Westward  |  Yorkshire Housing Association

Training & Consultancy

Baltic Training

Telecommunications & Media

BT  |  Chess  |  Daisy Communications Ltd  |  Elsevier Limited  |  Intercity Telecom   |  O2 (UK) Limited  |  PHMG  |  Sky  |  Three  |  WightFibre

Transport

Abellio Greater Anglia  |  Abellio MerseyRail  |  Abellio ScotRail  |  Abellio West Midlands Trains  |  British Transport Police  |  Civil Aviation Authority  |  East Midlands Trains  |  Edinburgh Trams  |  Govia Thameslink Railway Ltd  |  Great Westerm Railway (First Great Western)  |  Heathrow Engineering and Asset Management  | KeolisAmey Metrolink | London City Airport  |  MTR Crossrail  |  Northern  |  Nottingham Trams Ltd  |  Port of Tyne  |  Southwestern Railway Group  |  Stagecoach Group plc  |  TransPennie Express  |  Transport for Greater Manchester  |  Virgin Trains  |  Virgin Trains East Coast  |  West Midlands Combined Authority  |  West Yorkshire Combined Authority  |  Wightlink Limted

Wholesale & Retail

Aldi Customer Service Department  |  Boohoo.com  |  Carpetright plc  |  Cash Generator  |  Central England Co-Operative Limited  |  Damartex UK Ltd  |  Diageo  |  Grafton Merchanting GB  |  J D Sports Fashion plc  |  John Lewis, Customer Contact and Fulfilment Operations Team  |  Joules  |  Lifestyle Outlets  |  Marks & Spencer plc  |  Monsoon Accessories  |  N Browne Group plc  |  Office Depot International UK Ltd  |  Radial  |  SIG plc  |  The Southern Co-operative Ltd  |  Turnils Uk Ltd/ Eclipse Blinds Systems  |  VELUX  |  Wolverine Europe Ltd

Types of membership

Find out which type would benefit you

Membership is available for organisations, UK and International, as well as individuals.

Member case studies

We help our members achieve greater customer satisfaction

Let us show you how to achieve your goals

Join us today

Join us today

Sign up today and join some of the leading organisations in the country.

Case Studies

Wales & West Utilities: the power of complaints

The ServiceMark process was really helpful, and the results were fascinating. It highlighted some gaps in communication that we weren't aware of, and we found our frontline service providers were more knowledgeable and positive than some pockets of management. The support from the Institute was great, and our improvement plan included actions we would never have thought of. Claire Edwards Customer service manager , Wales & West Utilities
See all Case Studies

UKCSI Sector Reports

Use the UKCSI sector reports to identify the highest rated and most improved organisations for customer satisfaction and see the links between customer service and trust, loyalty and recommendation.


Order a UKCSI sector report