Members list


Organisational membership of The Institute is available at four different levels and for membership terms of single or multiple years.

Current organisational members of The Institute of Customer Service recognise that customer service is a key element of increased business performance and they have made a commitment to improving the quality of their customer service. Click on one of the sectors below to see which organisations are members of the Institute.  If you want to enquire about membership, get in touch by asking one of our team a question.

Automotive

ALD Automotive  |  Arval (UK) Group Ltd  | BMW Group UK  | Cox Automotive |  Inchcape Fleet Solutions  |  Toyota GB PLC  |  Vanarama | Volkswagen Group UK 

Banks/Building Societies

Barclays  |  First Direct  |  Lloyds Banking Group - Retail Service Delivery  |  Newbury Building Society  |  The Co-operative Bank  |  The Royal Bank of Scotland


Business Directory/Trade Association

BMJ  |  Freight Transport Association  |  Recruitment & Employment Confederation

Business Services

ABa Quality Monitoring Ltd  |  Adestra Ltd  |  Agilisys  |  Aon Hewitt  |  ARAG  |  Axis Group Integrated Services Limited  |  Belron UK Ltd / Autoglass®  |  Bottomline Technologies Limited  |  Callcredit Ltd  |  Capita Customer Management  |  Carillion Business Services Ltd  |  Caritas Support Services Ltd  |  CDS Global  |  Chartered Institute for Securities & Investment  |  CitySprint UK Ltd  |  Continental Landscapes Ltd  |  CPM United Kingdom Limited  |  CRT ViewPoint  |  CVS Ltd  |  Daisy Communications Ltd  |  Defence Academy College of Management & Technology  |  Echo Managed Services  |  ENGIE Shared Services  |  Enzen Global Ltd  |  Expotential-e  |  Fasthosts Internet Ltd  |  GES LTD (Global Experience Specialists)  |  Great Annual Savings Group  |  Hachette UK  |  Homeserve  |  ICTS UK Ltd  |  IFDS  | Impact Call Centre  |  IMServ  |  Informa Shared Service Centre  |  InMoment  |  Knight Square  |  M A Hayman Business Improvement Consultancy  |  Mitie Client Services  |  Mytaxi the black cab app.  |  Opus Telecoms  |  Oriel Services Limited  |  Peace Recruitment  |  Quidco  |  Randstad UK FSSC  |  Reconomy  |  Regular Cleaning  |  Regus UK Limited  |  Rentokil Initial  |  Restore plc  |  RRD  |  Rylands Associates Limited  |  Safe-move  |  Stark  |  The Leadership Factor  |  TNT (UK) Ltd  |  TopCashBack  |  UK SBS Ltd  |  Union Square Software  |  Vinci Facilities  |  Vodafone Automotive UK Limited

Charity

British Heart Foundation  |  Cats Protection  |  Charities Aid Foundation  |  Macmillan Cancer Support  |  World Vision UK

Communications & Media

Airbus Defence and Space  |  BT  |  Chess  |  Elsevier Limited  |  Intercity Telecom  |  News UK  |  PHMG  |  Sky

Construction & Real Estate

AFI group of companies  |  Aggregate Industries  |  Alliance Homes Group  |  Berkeley First  |  Berkeley Group  |  Berkeley Homes  |  British Board of Agrément  |  Cadogan Estates Ltd  |  Canary Wharf Management  |  CBRE Ltd - Asset Services UK  |  Certsure LLP  |  Claims Consortium Group  |  Forrest  |  George Leslie Ltd  |  Grosvenor Great Britain & Ireland   |  Laing O'Rourke Construction Limited - Northern Region  |  Land Securities  |  M&G Real Estate  |  Mactaggart & Mickel  |  Mears Group PLC  |  N G Bailey – Bailey Maintenance  |  Nu-Heat UK Ltd  |  Osborne Construction  |  Osborne Property Services  |  P N Daly Ltd  |  Redrow Homes PLC  |  Simons Group  |  Skanska Construction UK Ltd  |  Spitfire Bespoke Homes  |  St Edward  |  St George PLC  |  St James Group Ltd  |  Tarmac  |  Taylor Wimpey Central London  |  The Crown Estate  |  Telford Homes  |  Willmott Dixon Partnership Ltd

Education

Cambridge English Language Assessment  |  Cambridge International Examinations  |   City, University of London  |  Coventry University Estates  |  London South Bank University  |  OCR (Oxford, Cambridge and RSA Examinations)  |  University of Edinburgh  |  UAL (University of the Arts London) Awarding Body  |  University of Huddersfield Business School  |  University of Kent  |  University of South Wales - Pontypridd  |  University of St Andrews - IT Services

Electricity, Gas & Water

Affinity Water  |  Ameresco Ltd  |  Amey  |  Anglian Water  |  Anglian Water Business (National) Ltd  |   Bristol Water  |  Business Stream  |  Cadent Gas Ltd  |  Centrica  |  Calor Gas Ltd  |  Dŵr Cymru Welsh Water – Operations  |   E.ON  |  EDF Energy  |  Electricity North West Ltd  |  ENGIE - Energy Solutions  |  First Utility  |  Guernsey Water  |  J Browne Construction Company Ltd  |  Jersey Water  |  Kelda Water Services (Defence) Ltd  |  Morrison Utility Services  |  NIE Networks  |  Northern Gas Networks Limited  |  Northern Ireland Water  |  Northern Powergrid  |  Northumbrian Water Limited  |  Ofgem e-serve  |  Portsmouth Water Ltd  |  RPS Infrastructure  |  Scottish Water  |  Severn Trent Water plc  |  Smart Metering Systems  |  Smartest Energy  |  South West Water  |  Southern Water  |  SP Energy Networks  |  Spark Energy  |  Thames Water Utilities Limited  |  The Clancy Group  |  The Co-operative Power  |   Total Gas & Power  |  UK Power Networks  |  United Utilities plc  |  Wales & West Utilities  |  Wessex Water  |  xoserve Limited  |  Yorkshire Water

Financial Services

1st Central  |  Ageas Insurance Limited  |  BlackRock  |  Cabot Credit Management  |  Capita Employee Benefits Teacher's Pension  |  Capita Life & Pensions Services Ltd  |  Collinson Group  |  Covea Insurance plc  |  Cunningham Lindsey  |  Domestic & General Group Ltd  |  Elian  |  Geoffrey Insurance  |  Hampshire Trust Bank  |  Hiscox UK & Ireland  |  Hitachi Capital Consumer Finance | Hitachi Capital Invoice Finance | Hitachi Capital Business Finance | Hitachi Capital Vehicle Solutions UK |  Honda Finance Europe Plc  |  HSB Engineering Insurance (HSB)  |  IG Group  |  Ikano Bank UK  |  Imprima iRooms Ltd  |  Ingenious Capital Management Limited  |  JRP Group Plc.  |  Kindertons Accident Management  |  LeasePlan UK  |  LV=  |  MetLife  |  Newbury Building Society  |  NextGear Capital  |  Northview Group  |  NS&I (National Savings and Investments)  |  Old Mutual Wealth  |  Openwork Ltd  |  Paymentshield Ltd  |  Pension Insurance Corporation plc  |  Pension Protection Fund  |  Phoenix Life  |  Premier Pensions Management  | Qi Claims Group | Rift Ltd  |  RPMI Ltd  |  Shop Direct Finance Company  |  Skipton Building Society  |  SSP Ltd  |  St. James's Place Group  |  Steam Claims Services  |  Unum Limited  |  Vanquis Bank  |  Vantage Insurance Services Ltd  |  Vaultex UK Ltd  |  Vocalink  |  Wesleyan  |  WorldRemit Ltd

Government Dept/Agency

British Council  |  Cadw  |  Companies House  |  Crown Office and Procurator Fiscal Service  |  Disclosure & Barring Service  |  FCO Services  |  Financial Ombudsman Service  |  Highways England  |  House of Commons Directorate of Chamber and Committee Services  |  Invest Northern Ireland |  Kent Fire and Rescue Service  |  Motability Operations  |  North Yorkshire Police  |  Ofwat  |  Ordnance Survey  |  Scottish Social Services Council  |  Shared Services Connected Ltd.  |  The United Kingdom Hydrographic Office   |  YPO

Healthcare/Pharmaceutical

Abbott Nutrition Division  |  ALS Life Sciences UK  |  Bausch & Lomb  |  BUPA  |  Clinigen Healthcare  |  Coloplast Limited  |   Essilor Limited  |  Janssen-Cilag Limited (Janssen)  |  Johnson & Johnson Vision Care  |  Ossur UK Ltd  |  Paul Hartmann Ltd  |  Pfizer  |  Smiths Medical International  |  The Health & Care Professions Council  |  Westfield Health

Insurance

Allianz Insurance plc  |  AXA Business Insurance  |  DAS UK Group  |  Direct Line Group  |  Health Shield Friendly Society  |  Legal & General Group plc  |  Prudential  |  The Co-operative Insurance

Legal Services

Carpenters Limited

Leisure & Tourism

Alexandra Park and Palace Charitable  |  Bristol Music Trust  |  Cosmos Tours & Cruises Limited Group  |  Eko Hotel & Suites  |  English Heritage Customer Services  |  Haven Holidays  |  Kirklees Active Leisure  |  Nando's  |  NEC  |  Red Funnel Group  |  Sky Betting & Gaming  |  Sporting Index  | The Travel Network Group

Local Government & Services

Birmingham City Council  |  Brighton & Hove City Council  |  Cheshire East Council  |  Cornwall Council  |  Doncaster Council  |  Durham County Council  |  Ealing Council Customer Service  |  East Midlands Shared Services  |  East Riding of Yorkshire Council  |  Eastbourne Borough Council  |  Gloucester City Council  |  Hampshire County Council  |   Harrogate Borough Council  |  Leicestershire County Council  |  London Borough of Lambeth  |  Medway Council  |  Nottinghamshire County Council  |  Sandwell Metropolitan Borough Council  |  Staffordshire County Council  |  Stroud District Council  |  West Lindsey District Council  |  West Sussex County Council

Manufacturing

3M  |  Alexander Dennis Ltd  |  ASSA ABLOY Enterance Systems Ltd  |  Avery Weigh-Tronix  |  BAE Systems - Shared Services  |  Baxi Customer Support  |  BOBST  |  Bostik UK  |  BRC Limited  |  Burton's Biscuit Company  |  Coca-Cola European Partners  |  Domino UK Limited  |  DS Smith PLC  |  Emerald Kalama Chemical  |  Everest Home Improvements Ltd  |  Greif UK Ltd  |  Guardian Glass UK  |  Indesit Company  |  Johnston Sweepers  |  Knighton Foods  |  LINPAC |  Marley Eternit  |  Mettler Toledo  |  Molson Coors  |  MSC Industrial Supplies  |  Polypipe Building Products  |  Rittal Ltd  |  RPC - BPI Group  |  Sibelco  |  Simon Jersey  |  Stelrad  |  Unilever

Professional/Membership Body

AAT  |  Chartered Insurance Institute  |  eef Ltd  |  Royal College of Nursing  |  Which?

Public Services - National

DWP London and the Home Counties  |  Her Majesty’s Passport Office  |  HM Revenue and Customs

Retail - Food

Sainsbury's Supermarkets Limited

Retail - Non Food

Boots UK  |  Holland & Barrett  |  New Look  |  Primark  |  Specsavers  |  Wickes

Social Housing

CHS Group  |  Citywest Homes  |  Coast & Country Homes  |  Cross Keys Homes  |  Curo Group  |  DCH  |  DGHP – Dumfries & Galloway Housing Partnership  |  Fortis Living  |  Genesis Housing Association  |  Gentoo Group  |  GreenSquare Group  |  Great Places Housing Group  |  Hackney Homes  |  Hanover Housing  |  Hastoe Housing  |  HomeGroup  |  Isos Housing Ltd  |  Knowsley Housing Trust  |  L&Q Group  |  Leeds Federated Housing Association  |  Liverpool Housing Trust  |  Metropolitan  |  Network Homes  |  North Hertfordshire Homes  |  Notting Hill Housing Group   |  Nottingham City Homes | Orwell  |  Places for People  |  Pobl  Homes and Communities  |  RHP  |  Rosebery Housing Association Ltd  |  Salix Homes  |  South Lakes Housing  |  Sovereign Housing Association  |  Spectrum Housing Group  |  The Hyde Group  |  The Regenda Group  |  Thirteen Group  |  United Welsh  |  Vivid  |  Wakefield and District Housing  |  Watford Community Housing Trust  |  Westward  |  Yorkshire Housing Association

Training & Consultancy

Baltic Training

Transport

Abellio Greater Anglia  |  Abellio ScotRail  |  Abellio MerseyRail  |  British Transport Police  |  Centro  |  CitySprint UK Ltd  | Civil Aviation Authority  |  Cornelius Group plc  |  East Midlands Trains  |  Edinburgh Trams  |  First TransPennine Express  |  Govia Thameslink Railway Ltd  |  Great Westerm Railway (First Great Western)  |  Heathrow Engineering and Asset Management  | Highways England | London City Airport  |  London Midlands Trains  |  Manchester Airport  |  MTR Crossrail  |  National Express Group  |  Northern  |  Nottingham Trams Ltd  |  Port of Tyne  |  Southeastern Rail  |  Stagecoach Group plc  |  Transport for Greater Manchester  |  Virgin Trains  |  Virgin Trains East Coast  |  West Yorkshire Combined Authority  |  Wightlink Limted

Wholesale & Retail

Aldi Customer Service Department  |  Boohoo.com  |  Carpetright plc  |  Cash Generator  |  Central England Co-Operative Limited  |  Clarks International  |  Damart  |  Diageo  |  E-Cigarette Direct  |  Farrow & Ball Ltd  |  Grafton Merchanting GB  |  Intu Retail Services Ltd.  |  J D Sports Fashion plc  |  John Lewis, Customer Contact and Fulfilment Operations Team  |  Laithwaites Wine  |  Laura Ashley  |  Marks & Spencer plc  |  Monsoon Accessories  |  N Browne Group plc  |  Office Depot International UK Ltd  |  Radial  |  Ramsden International  |  SIG plc  |  The Conair Group Ltd  |  The Original Factory Shop  |  Turnils Uk Ltd/ Eclipse Blinds Systems  |  Urgo Ltd  |  VELUX  |  Wolverine Europe Ltd

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Case Studies

Wales & West Utilities: the power of complaints

The ServiceMark process was really helpful, and the results were fascinating. It highlighted some gaps in communication that we weren't aware of, and we found our frontline service providers were more knowledgeable and positive than some pockets of management. The support from the Institute was great, and our improvement plan included actions we would never have thought of. Claire Edwards Customer service manager , Wales & West Utilities
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