Current organisational members of The Institute of Customer Service recognise that customer service is a key element of increased business performance and they have made a commitment to improving the quality of their customer service. Click on one of the sectors below to see which organisations are members of the Institute. If you want to enquire about membership, get in touch by asking one of our team a question.
Belron UK Ltd T/A Autoglass® | BMW Group UK | Cox Automotive | Inchcape Fleet | Vanarama | Volkswagen Group UK.
Recruitment & Employment Confederation
ABa Quality Monitoring Ltd | Adestra Ltd | Agilisys | Ant Marketing | Aon Hewitt | ARAMARK UK | Arcus FM | Avanta Serviced Office Group Plc | Black & Callow | Bottomline Technologies Limited | BPA Quality | Callcredit Ltd | Capita Customer Management | Carillion | CDS Global | Chartered Institute for Securities & Investment | Celaton | Cofely-GDF Suez | Continental Landscapes Ltd | CPM United Kingdom Limited | Customer Research Technology Ltd | CVS Ltd | Daisy Communications Ltd | Defence Academy College of Management & Technology | Deloitte MCS Ltd | Diversey UK Limited | Echo Managed Services | EMCOR UK - FMS | Engie - Services | Equiniti Charter | Exemplas Limited | Expotential-e | Fasthosts | Great Annual Savings Group | Hachette UK | HSS Hire | ICTS UK & IRELAND | IDP Education (UK) Ltd | Impact Call Centre | IMServ | IFDS | Intuit | KANA | Jobsite UK (Worldwide) Ltd | M2 - Managed Print Services | M A Hayman Business Improvement Consultancy | Nectar | Olive Business Solutions | Oracle Corporation | Oriel Services Limited | P A Consulting Group | Peace Recruitment | Performance Power Ltd | PHS Group Ltd | Rant & Rave | Reconomy | Regular Cleaning | Re-Thinking | Residential Asset Management - Knight Frank LLP | Rider Levett Bucknall | Save-move | SSP Ltd | Securitas Security Services Ltd | Stark | The Leadership Factor | TNT (UK) Ltd | TopCashback | UK SBS Ltd | Union Square Software | Vodafone Automotive UK Limited | Vinci Facilities | Volume48 Ltd | VSG | Whistl
British Association for Counselling & Psychotherapy | British Heart Foundation | Cancer Research UK | Cats Protection | Charities Aid Foundation | Guide Dogs | Macmillan Cancer Support | People's Postcode Lottery | Wellcome Trust | World Vision UK |
Airbus Defence and Space | BT | Daisy Communications Ltd | Elsevier Limited | Intercity Telecom | News UK | Opus Telecoms | O2 (UK) Limited | PH Media Group | Sky | Virgin Media
AFI group of companies | Aggregate Industries | ASSA ABLOY | Balfour Beatty | Berkeley First | Berkeley Group | Berkeley Homes | British Board of Agrément | Cadogan Estates Ltd | CITB | Forrest | Galliford Try Infrastructure – Morrison Construction | George Leslie | Grosvenor Great Britain & Ireland | KierWSP (Northampton Highways) | Land Securities | M&G Real Estate | Mactaggart & Mickel | N G Bailey – Bailey Maintenance | Nu-Heat UK Ltd | Osborne Construction | Osborne Property Services | P N Daly Ltd | Redrow Homes PLC | Simons Group | Skanska Construction UK Ltd | St Edward | St George PLC | St James Group Ltd | Tarmac | The Crown Estate | Willmott Dixon
Bedford College | Cambridge English Language Assessment | Cambridge International Examinations | City University London Partnership | London South Bank University | OCR (Oxford, Cambridge and RSA Examinations) | University of Edinburgh | University of Huddersfield Business School | University of Kent | University of St Andrews - IT Services | University of South Wales | University of West of England
| Affinity Water Ltd | Ameresco | Amey | Anglian Water | Bristol Water | British Gas | Calor Gas Ltd | Clancy Docwra Ltd | Dŵr Cymru Welsh Water – Operations | E.ON UK | EDF Energy | Electricity North West | First Utility | GDF SUEZ Energy UK | Homeserve | IMServ | Kelda Water Services (Defence) Ltd | Morrison Utility Services | National Grid | NIE Networks | Northern Gas Networks Limited | Northern Powergrid | Northumbrian Water Limited | Ofgem Non Domestic RHI | Portsmouth Water Ltd | RPS Water | Scottish Water | Severn Trent Water plc | Smartest Energy | Smart Metering Systems | South West Water | Southern Water | Spark Energy | Thames Water Utilities Limited | The Co-operative Power | Total Gas & Power | UK Power Networks | United Utilities plc | Wessex Water | xoserve Limited | Yorkshire Water
1st Central | Acenden Limited | Ageas Insurance Limited | Alliance Trust Savings | Allianz Insurance plc | AXA Business Insurance | AXA Wealth Specialist Products | Barclays UK Retail and Business Banking | BlackRock | Cabot Credit Management | Capita Life & Pensions Services Ltd | Claims Consortium Group | Close Brothers Motor Finance | Collinson Group | Covea Insurance plc | Cunningham Lindsey | DAS UK Group | Direct Line Group | Domestic & General Group Ltd | Elian | First Direct | Geoffrey Insurance |Health Shield Friendly Society Ltd | Hiscox UK | Hitachi Capital Consumer Finance | Hitachi Capital Invoice Finance | Hitachi Capital Business Finance | Hitachi Capital Vehicle Solutions UK | HSB Engineering Insurance (HSB) | IG Group | Ikano Bank UK | Imprima iRooms Ltd | Johnson Fleming | Just Retirement | Kindertons Accident Management | Legal & General Group plc | Legal & General Group Protection | Lloyds Banking Group - Retail Service Delivery | LV= | Markerstudy Group | MetLife | Nationwide Building Society Customer Operations | NextGear Capital | NS&I | Old Mutual Wealth | Openwork Limited | Partnership Assurance Group plc | Paymentshield | Pension Insurance Corporation plc | Pension Protection Fund | Phoenix Life | Premier Pensions Management | Prudential | Rift Ltd | RPMI Limited | Sainsbury's Bank | Shop Direct Finance Company | Skipton Building Society | Sibelco | St. James's Place Group | Stream Claims Services | The Co-operative Insurance | The Royal Bank of Scotland | Unum Limited | Vantage Insurance Services Ltd | Vaultex UK Ltd | VocaLink | Wesleyan | WorldRemit | Yorkshire Building Society | The Co-Operative Insurance
Birmingham City Council | Bournemouth Borough Council | Brighton & Hove City Council | British Council | British Transport Police | Broxtowe Borough Council | Cheshire West & Chester Council | Companies House | Crown Commercial Service | Crown Office and Procurator Fiscal Service | Disclosure & Barring Service | Doncaster Council | DWP London and Home Counties | East Riding of Yorkshire Council | Eastbourne Borough Council | East Midlands Shared Services | Essex County Council | FCO Services | Financial Ombudsman Service | HM Revenue and Customs | Her Majesty's Passport Office | Highways England | Hertfordshire County Council | House of Commons, Directorate of Chamber and Committee Services | Invest Northern Ireland | London Borough of Hounslow | London Borough of Lambeth | Medway Council | Metropolitan Police Service | Ministry of Justice Shared Services | Motability Operations | Northamptonshire County Council | Nottingham City Council | Nottinghamshire County Council | Ofgem Domestic RHI | Ofwat | Ordnance Survey | Sandwell Metropolitan Borough Council | Stirling Council | Stroud District Council | The United Kingdom Hydrographic Office | Torfaen County Borough Council | Wealden District Council | YPO
| Abbott Nutrition Division | ALS Life Sciences UK | Alliance Healthcare | Bard Ltd | Bausch + Lomb | BUPA | Clinigen Group | Coloplast Limited | Essilor Limited | Johnson & Johnson Vision Care | Ossur UK Ltd | Smiths Medical International | The Health & Care Professions Council | Westfield Health |
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The ServiceMark process was really helpful, and the results were fascinating. It highlighted some gaps in communication that we weren't aware of, and we found our frontline service providers were more knowledgeable and positive than some pockets of management. The support from the Institute was great, and our improvement plan included actions we would never have thought of. Claire Edwards Customer service manager , Wales & West UtilitiesSee all Case Studies
Use the UKCSI sector reports to identify the highest rated and most improved organisations for customer satisfaction and see the links between customer service and trust, loyalty and recommendation.