Current organisational members of The Institute of Customer Service recognise that customer service is a key element of increased business performance and they have made a commitment to improving the quality of their customer service. Click on one of the sectors below to see which organisations are members of the Institute. If you want to enquire about membership, get in touch by asking one of our team a question.
Arval (UK) Group Ltd | BMW Group UK | Cox Automotive | Inchcape Fleet Solutions | Vanarama | Volkswagen Group UK.
BMJ | Freight Transport Association | Recruitment & Employment Confederation
ABa Quality Monitoring Ltd | Adestra Ltd | Agilisys | Ant Marketing | Aon Hewitt | ARAG | Belron UK Ltd / Autoglass® | Bottomline Technologies Limited | BPA Quality | Callcredit Ltd | Capita Customer Management | Carillion Business Services Ltd | CDS Global | Chartered Institute for Securities & Investment | Continental Landscapes Ltd | CPM United Kingdom Limited | CRT ViewPoint | CVS Ltd | Daisy Communications Ltd | Defence Academy College of Management & Technology | Deloitte MCS Ltd | Echo Managed Services | EMCOR UK - FMS | Engie - Services | Enzen Global Ltd | Equiniti Charter | Exemplas Limited | Expotential-e | Fasthosts | GES LTD (Global Experience Specialists) | Great Annual Savings Group | Hachette UK | Homeserve | ICTS UK Ltd | IFDS | Impact Call Centre | IMServ | Informa Shared Service Centre | InMoment | Knight Square | M A Hayman Business Improvement Consultancy | M2 Digital | Mitie Client Services | Opus Telecoms | Oriel Services Limited | P A Consulting Group | Peace Recruitment | Performance Power Ltd | Quidco | Randstad UK FSSC | Rant & Rave | Reconomy | Regular Cleaning | Regus UK Limited | Restore plc | Re-Thinking | Rylands Associates Limited | Safe-move | Securitas Security Services Ltd | Stark | The Leadership Factor | TNT (UK) Ltd | TopCashBack | UK SBS Ltd | Union Square Software | Vinci Facilities | Vodafone Automotive UK Limited | Volume48 Ltd
British Association for Counselling & Psychotherapy | British Heart Foundation | Cancer Research UK | Cats Protection | Charities Aid Foundation | Guide Dogs | Macmillan Cancer Support | People's Postcode Lottery | Wellcome Trust | World Vision UK
Airbus Defence and Space | Alliance Homes | BT | Chess | Elsevier Limited | Intercity Telecom | News UK | O2 (UK) Limited | Opus Telecoms | PH Media Group | Sky | Virgin Media
AFI group of companies | Aggregate Industries | Alliance Homes Group | Berkeley First | Berkeley Group | Berkeley Homes | British Board of Agrément | Cadogan Estates Ltd | Canary Wharf Management | CBRE Ltd - Asset Services UK | CITB | Claims Consortium Group | Forrest | George Leslie Ltd | Grosvenor Great Britain & Ireland | J Browne Construction Company Ltd | Laing O'Rourke Construction Limited - Northern Region | Land Securities | M&G Real Estate | Mactaggart & Mickel | Mears Group PLC | N G Bailey – Bailey Maintenance | Nu-Heat UK Ltd | Osborne Construction | Osborne Property Services | P N Daly Ltd | Redrow Homes PLC | Simons Group | Skanska Construction UK Ltd | St Edward | St George PLC | St James Group Ltd | Tarmac | Taylor Wimpey Central London | The Crown Estate | Willmott Dixon Partnership Ltd
Cambridge English Language Assessment | Cambridge International Examinations | City University London Partnership | London South Bank University | OCR (Oxford, Cambridge and RSA Examinations) | University of Edinburgh | UAL (University of the Arts London) Awarding Body | University of Huddersfield Business School | University of Kent | University of South Wales - Pontypridd | University of St Andrews - IT Services
Affinity Water | Ameresco Ltd | Amey | Anglian Water | Bristol Water | British Gas | British Gas Energy | Calor Gas Ltd | Dŵr Cymru Welsh Water – Operations | E.ON | EDF Energy | Electricity North West Ltd | First Utility | Guernsey Water | Kelda Water Services (Defence) Ltd | Morrison Utility Services | National Grid | NIE Networks | Northern Gas Networks Limited | Northern Powergrid | Northumbrian Water Limited | Ofgem e-serve | Portsmouth Water Ltd | RPS Infrastructure | Scottish Water | Severn Trent Water plc | Smart Metering Systems | Smartest Energy | South West Water | Southern Water | SP Energy Networks | Spark Energy | Thames Water Utilities Limited | The Co-operative Power | Total Gas & Power | UK Power Networks | United Utilities plc | Wales & West Utilities | Wessex Water | xoserve Limited | Yorkshire Water
1st Central | Acenden Limited | Ageas Insurance Limited | Barclays UK Retail and Business Banking | BlackRock | Cabot Credit Management | Capita Employee Benefits Teacher's Pension | Capita Life & Pensions Services Ltd | Close Brothers Motor Finance | Collinson Group | Covea Insurance plc | Cunningham Lindsey | Domestic & General Group Ltd | Elian | First Direct | Geoffrey Insurance | Hampshire Trust Bank | Hiscox UK & Ireland | Hitachi Capital Consumer Finance | Hitachi Capital Invoice Finance | Hitachi Capital Business Finance | Hitachi Capital Vehicle Solutions UK | Honda Finance Europe Plc | HSB Engineering Insurance (HSB) | IG Group | Ikano Bank UK | Imprima iRooms Ltd | Ingenious Capital Management Limited | Johnson Fleming | Just Retirement | Kindertons Accident Management | LeasePlan UK | Lloyds Banking Group - Retail Service Delivery | LV= | Markerstudy Group | MetLife | MetLife | Nationwide Building Society Customer Operations | Newbury Building Society | NewDay Ltd | NextGear Capital | NS&I (National Savings and Investments) | Old Mutual Wealth | Openwork Ltd | Paymentshield Ltd | Pension Insurance Corporation plc | Phoenix Life | Premier Pensions Management | RPMI Ltd | Skipton Building Society | SSP Ltd | St. James's Place Group | Steam Claims Services | The Royal Bank of Scotland Group | Unum Limited | Vantage Insurance Services Ltd | Vaultex UK Ltd | Vocalink | Wesleyan | WorldRemit Ltd
British Council | Cadw | Companies House | Crown Office and Procurator Fiscal Service | Disclosure & Barring Service | FCO Services | Financial Ombudsman Service | Highways England | House of Commons Directorate of Chamber and Committee Services | Kent Fire and Rescue Service | Metropolitan Police Services | Motability Operations | Ofwat | Ordnance Survey | Shared Services Connected Ltd. | The United Kingdom Hydrographic Office | YPO
Abbott Nutrition Division | Alliance Healthcare | ALS Life Sciences UK | Bard Ltd | Bausch + Lomb | BUPA | Clinigen Group | Coloplast Limited | Essilor Limited | Janssen-Cilag Limited (Janssen) | Johnson & Johnson Vision Care | Ossur UK Ltd | Paul Hartmann Ltd | Smiths Medical International | The Health & Care Professions Council | Westfield Health
Allianz Insurance plc | AXA Business Insurance | Chartered Insurance Institute | DAS UK Group | Direct Line Group | Health Shield Friendly Society | Legal & General Group plc | Prudential | The Co-operative Insurance
DWP London and the Home Counties | Her Majesty’s Passport Office | HM Revenue and Customs
Asda | Sainsbury's Supermarkets Limited
Boots UK | Holland & Barrett | Homebase | John Lewis | New Look | Primark | Specsavers | Wickes
Activedge | Ascentis | Baltic Training | Bridge Training and Events | Inspiring People | Lifetime Training | Procter, an Imparta Company
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The ServiceMark process was really helpful, and the results were fascinating. It highlighted some gaps in communication that we weren't aware of, and we found our frontline service providers were more knowledgeable and positive than some pockets of management. The support from the Institute was great, and our improvement plan included actions we would never have thought of. Claire Edwards Customer service manager , Wales & West UtilitiesSee all Case Studies
Use the UKCSI sector reports to identify the highest rated and most improved organisations for customer satisfaction and see the links between customer service and trust, loyalty and recommendation.