Our aim is to create a world where excellent customer service is demanded, delivered and seen to make a positive impact on organisational performance , but customer service in the UK will only continue to improve if there is a consistent and constant commitment to enhance the experience that organisations - whatever their sector - deliver. That's why we have introduced a set of Membership Principles and Promises to which we ask our members to commit. You can view these here, together with the reciprocal promises that we will keep, to help you deliver an excellent customer experience.
Institute of Customer Service members benefit from access to our research, training, accreditation, and networking and knowledge sharing platform. We are not sector specific; our members range from blue chip finance corporations to small charities - at all levels of customer service development. Click here to view our Membership terms & conditions.