Access insight and knowledge pieces. These are a mix of open resources and some accessible to members only
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APPG on Back our essential workers: Service with Respect campaign
The APPG was attended by: Chris Evans MP, Chair Philip Davies MP, Co-Chair Liz Twist…
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UK Customer Satisfaction Index (UKCSI) Results in Infographic
July 22, 2020The latest UK Customer Satisfaction Index suggests that on average, customer satisfaction across the UK economy has remained flat over...
New essential workers: Lockdown, βnew normalβ & customer service
July 20, 2020The APPG was attended by: – Philip Davies MP, Chair – Chris Evans MP, Co-Chair – Carolyn Harris MP, Officer...
UKCSI July 2020 Launch Webinar
July 9, 2020Hear Jo Causon, CEO of The Institute and Brian Weston, Head of Research & Insight discuss the latest UKCSI results...
Making the most of the UKCSI Sector Reports and Resource Packs
July 9, 2020Listen as Head of Research and Insight, Brian Weston takes you through how to get the most out of the...
Are you connected? – Recruiting, developing and retaining the skills for customer service excellence
October 8, 2019View the slides from the Are You Connected Research launch event.
How can we save the British High Street?
July 26, 2019Read the minutes from the ‘How can we save the British High Street?’ APPG on Customer Service event 9th July...
UKCSI July 2019 webinar
July 18, 2019Rewatch the UKCSI July 2019 webinar. Published twice a year, the UK Customer Satisfaction Index measures customer satisfaction across 13...
Upfront and personal – the webinar
July 15, 2019This research tackles one of the most complex, difficult challenges for service organisations: how to leverage data and channels in...
Social Housing – Getting a better deal for tenants
June 20, 2019This meeting was held to discuss how customer service in the social housing sector can be improved.
