Find out how other members are making the most out of membership with The Institute. Please contact us if you would be interested in having your success story featured here.
Cambridge University Press & Assessment on Professional Development
Andy Page, Ruth Braysher and Holly Hudson of Cambridge University Press & Assessment discuss The Institute’s Professional Development. Find...
The Very Group on Management Qualifications
Lucie Child, Strategy Lead – Customer Care at The Very Group, discusses the return on investment from The Institute’s Management...
Lambeth Council on Management Qualifications
Nigel Partridge, Customer Service Manager at Lambeth Council, discusses The Institute’s Management Qualifications.
NatWest on the impact and ROI of Professional Qualifications
The NatWest team discuss the impact they have seen from embedding The Institute’s Professional Qualifications
How Professional Qualifications helped Unum deliver customer service improvements
Watch the team at Unum share how the Professional Qualifications programme help them develop key skills and capabilities and helped...
How NatWest uses Management Qualifications to enhance their service model
Watch Simon Wilkes MMICS, Business Enablement Manager at NatWest discuss his experience of The Institute’s Management Qualification programme.
Edinburgh Trams making the most of membership to deliver excellence for Edinburgh
Watch Dean Anderson, Customer Experience Manager at Edinburgh Trams, share how membership has helped them improve customer satisfaction and increase...
An enterprising approach to National Customer Service Week
BT Enterprise is a longstanding member of The Institute – since 1998. The business has been participating in NCSW for...
How Qualifications Programme Management Service increased employee engagement at Hampshire County Council
“We’re at the highest customer satisfaction at 88% – and that’s above the aspiration that we set ourselves, which was...
Coach Training Impact with the Chartered Insurance Institute
Elle Fara, Contact Centre Coordinator at the Chartered Insurance Institute (CII), shares her experiences as one of The Institute of...