What delegates have said

Despite the amount of work and effort involved, the feeling when you are notified that you have achieved an Institute qualification in Communications makes it all so very worthwhile. After so many years in customer service I am pleased to be able to demonstrate that I do this well, not only thinking about my customer but also my organisation, my colleagues and my own personal development... such a great journey!" 

St James Place Group
Communications Qualification

Individual – gives you the confidence to know that what you do is good for the customer and the business. You can gain the qualifications you need to gain a promotion.

Teams – Promotes healthy competition to try and encourage others to want to succeed.

Organisation – It gives the organisation the pleasure of knowing the staff want to achieve great things within their role and they want to be successful."

Legal and General
Solutions Qualification

Since starting the qualification, I have seen many benefits from the course. The qualification has made me evaluate my own performance and realise how the service I give to customers can impact how a customer views an organisation like L&G. Since I started the qualification it has made me look at the service that I give to customers and how I can improve the service I provide. This has had a direct result and has improved my monthly call quality scores."

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.