ROI Toolkit
The methodology
An example organisation using the CSAT (Regulated) metric
Things to consider
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Key research/insight from us
The Customer Knows (2016)
- 67% of customers who had a great experience with an employee said they would buy again from that organisation, compared to 11% who had a bad experience.
- 63% of customers who had a great experience with an employee said they would recommend that organisation, compared to 10% who had a bad experience.
Another research item
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Test Research Item
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