Watch Trevor Davis, Deputy Head of Operations, describe how Pension Protection Fund’s training programme, accredited by The Institute, has equipped their employees with the right knowledge and skills to encourage customer service excellence.
The changes, which will be introduced in May, will also see cashback capped
The fast food outlet's Rebel Whopper burger isn't suitable for vegetarians or vegans
Alan Letford, Head of Customer Care, shares his experience of using Business Benchmarking to identify key areas for improvement and embed a culture of excellent customer service at Bobst.
The majority of products bought online failed compliance checks
The planned strike for much of December will lead to travel upheaval for passengers
Research by consumer group Which? found that Amazon is failing to prevent fake positive reviews
We find issues all along the recruitment-retention-development continuum. Each element is equally important for a rounded people strategy, but recruitment issues are perhaps the biggest concern.
Company to co-brand stores with EE and repatriate support centres
The new Airbus A350-1000 features an interior revamp and several innovative customer-friendly features