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Ben Bax is a highly experienced Customer Service leader with proven track record in driving real change into organisations, with particular focus on customer service, client relationships and strategy.

Ben has over 10 years experience as a Customer Service Director, working across the Utilities, Housing Maintenance, Highways, Rail, Environmental and Facilities Management Sectors. As such, field based customer service is a particular specialism of Ben’s where he has worked with many client’s in the development of customer experience strategies and effecting enhanced customer focused culture change. With significant experience in the regulated sectors Ben has built strong relationships with regulators and successfully lobbied and influenced regulatory change to improve customer service, particularly in the Water Industry.

Ben is Client Services Director at Lightfoot where he and his teams are responsible for Customer Onboarding, Account Management and Customer Support.

With his small team of experienced colleagues, Bax Consulting combines business leadership, customer service and technology implementation experience to help clients by improve customer experience in their own organisations.”

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