With government and regulators in various sectors looking at making it easier for consumers to switch providers we draw together all the policy initiatives in progress.
A renewed focus on skills is an opportunity to ensure all apprenticeships include vital customer service skills.
The APPG on Customer Service meeting in July 2016 looked at regulation and customer service
A briefing on the Better Markets Bill announced in the the Queens Speech
A briefing on the Digital Economy Bill announced in the the Queens Speech