ServiceFocus courses are delivered by approved in-house trainer applications from member organisations who meet our standards and quality assurance requirements. If you are enquiring about facilitated in person delivery of our courses, or wish to discuss your organisational training/people development needs please visit Institute of Customer Service Academy
Member organisations can become approved in-house trainers if they
have a training function and required expertise in delivering customer service
and/or Service Management related training.
Our ServiceManagement course develops the knowledge and skills of managers and leaders to help their team deliver better service
FirstImpressions delivers training to improve customer service skills, knowledge and understanding for customer facing staff
To find out more about the Institute of Customer Service and how we can help your organisation to improve customer satisfaction.
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.