Both ServiceFocus courses are delivered by approved business partners or approved in-house trainers (from within Council or Corporate member organisations) who meet our standards and quality assurance requirements. There are three routes to accessing either course:
or Corporate member organisations can become approved in-house trainers if they
have a training function and required expertise in delivering customer service
and/or Service Management related training.
Associate members that have training and development as part of their core business can become approved business partners. Partners must have experience and capability in delivering customer service and/or Service Management related courses to others commercially.
If you do not wish to become an approved trainer or business partner, you can select an existing business partner to deliver ServiceFocus courses in your organisation.
The following organisations are approved by the Institute to deliver ServiceFocus courses, and undergo annual quality assurance reviews by the our standards and quality team.
Our ServiceManagement course develops the knowledge and skills of managers and leaders to help their team deliver better service
FirstImpressions delivers training to improve customer service skills, knowledge and understanding for customer facing staff
To find out more about the Institute of Customer Service and how we can help your organisation to improve customer satisfaction.