Course delivery methods


ServiceFocus courses are delivered by approved in-house trainer applications from member organisations who meet our standards and quality assurance requirements. If you are enquiring about facilitated in personal delivery of our courses, or wish to discuss your organisational training/people development needs please vist Institute of Customer Service Academy

Become an approved in-house trainer

Member organisations can become approved in-house trainers if they have a training function and required expertise in delivering customer service and/or Service Management related training.

ServiceManagement

A 30 hour interactive training course

Our ServiceManagement course develops the knowledge and skills of managers and leaders to help their team deliver better service

FirstImpressions

A 20 hour interactive training course

FirstImpressions delivers training to improve customer service skills, knowledge and understanding for customer facing staff

Contact us

Call or email one of our team today

To find out more about the Institute of Customer Service and how we can help your organisation to improve customer satisfaction.