This meeting was held to discuss how customer service in the social housing sector can be improved.read more
This meeting was held to discuss how customer service in the rail sector can be improved.read more
This meeting was held to discuss whether nationalised industries can deliver quality customer service.read more
This meeting was held on the role of customer service in improving the performance of regulated sectors.read more
Dorothy Brown, Director Personal Tax Operations at HM Revenue & Customs, spoke about the challenges faced by HMRC in delivering a quality customer experience to taxpayers and the meeting discussed wider lessons for the public sectorread more
3rd meeting of the All Party Parliamentary Customer Service Group focusing on the role of customer service in the transportread more
The second meeting of the All-Party Parliamentary Group on Customer Service focusing on customer service in the utilities sectorread more
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