The state of customer service in the Utilities sector

13th Oct 2014

Raise awareness and understanding of customer service, its impact on economic growth, improving public services, business performance and improving employability through customer service skills training and improved outcome for customers and citizens.

The second meeting of the All Party Parliamentary Customer Service Group; The state of customer service in the Utilities sector

Held in Committee Room 6, Palace of Westminster at 3.45-5pm, Monday 13th October 2014

Attendees

Observers

Apologies

There were a number of apologies from parliamentarians

Minutes by - Margareta Serfozo, Institute of Customer Service

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