Change management

5th Jul 2010

Change management entails meticulous and thoughtful planning followed by sensitive implementation. Most importantly, the people directly impacted by the change must be involved and consulted. There are many examples of changes going wrong because they have been forced upon people.

The plan for any change must be realistic and achievable. The anticipated results should be documented and a process of measuring actual against anticipated results agreed.

In planning a change, here are some questions to ask:

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