Institute of Customer Service research spans key issues in customer service across all sectors.
Our expert reports provide insight, advice and concrete strategies to improve customer satisfaction, loyalty, recommendation and overall business performance.
Institute members are entitled to discounts on all our research reports. Corporate and Council members receive some research free. Log in now for access.
Our research library includes the latest UK CSI reports, Institute Research as well as leading whitepapers, literature reviews and other insight.
A bespoke Institute of Customer Service report brings valuable perspective, insight and advice to your customer service priorities, challenges and opportunities
Find out the latest customer service news, views and insights in our official media centre. In addition to our press release archive, take the time to comment on our blog or watch some of our latest videos.
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.