Institute research

Providing insight, advice and concrete strategies to improve customer satisfaction, loyalty, recommendation and overall business performance.

Institute of Customer Service research spans key issues in customer service across all sectors.

Our expert reports provide insight, advice and concrete strategies to improve customer satisfaction, loyalty, recommendation and overall business performance.

Institute members are entitled to discounts on all our research reports. Corporate and Council members receive some research free. Log in now for access.

View all Institute Research Documents in our Research Library

Research and insights library

Search, review and download industry leading research

Our research library includes the latest UK CSI reports, Institute Research as well as leading whitepapers, literature reviews and other insight.

Bespoke research

An independent, expert eye for your customer service

A bespoke Institute of Customer Service report brings valuable perspective, insight and advice to your customer service priorities, challenges and opportunities

Media centre

The latest customer service news, views and insights right here

Find out the latest customer service news, views and insights in our official media centre.  In addition to our press release archive, take the time to comment on our blog or watch some of our latest videos.