Leading by example: How values-based leaders will shape the future of customer service

Breakthrough research sponsored by LV=, Osborne, Scottish Water and Capita which examines the perspectives of senior executives, frontline employees, customer service managers and team leaders.

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Leading by example: How values-based leaders will shape the future of customer service

Last updated: July 2017

Format: .pdf

Price: £500.00 (excluding VAT)

This research examines the perspectives of senior executives, frontline employees, customer service managers and team leaders from across some of the UK’s leading organisation, on service leadership. It provides new insight into what leaders need to do to be personally effective as well as embed a service culture in their organisation.