Service goes social: From customer service to social intelligence

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Service goes social: From customer service to social intelligence

Last updated: July 2017

Format: .pdf

Price: £250.00 (excluding VAT)

The impact of social media on the way organisations build relationships with their customers. It outlines how customers are using social media to interact with organisations, the drivers for delivering service through social media and identifies six key areas organisations need to address to build successful social media strategies.