UKCSI Executive Summary - January 2012

UKCSI Executive Summary - January 2012

Last updated: November 2016

Format: PDF

If you want to increase sales – improve customer satisfaction.

Based on a representative sample of 26,000 adults surveyed over the internet, the Institute of Customer Service presents the latest UK Customer Satisfaction Index (UKCSI) which is the national measure of customer satisfaction for UK organisations.Customer satisfaction

Customer satisfaction remains stable for the UK as a whole. While there have been no major shifts since July 2011, there is a slight trend towards more differentiation in performance across sectors. In other words, the sectors with the highest scores have tended to improve and those with the lowest scores have decreased in satisfaction.