UKCSI Banks & Building Societies Sector Report - January 2016

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UKCSI Banks & Building Societies Sector Report - January 2016

Organisational results for the Banks and Building Societies sector and sector-level complaints information

Last updated: November 2016

Format: PDF

Price: £1,350.00 (excluding VAT)

This sector report provides an insight into customer satisfaction levels for the UK's leading financial organisations. It highlights the top performers, what customers want from them and what customers believe is working well. The report also gives an indication about what organisations in the sector should do to continuously improve the customer experience.