Submit a resource

Use this form at the bottom of the page to submit a white paper, article or link to a customer service resource for inclusion in the Institute's library.

Submit a resource

Research and insights library

Search, review and download industry leading research

Our research library includes the latest UK CSI reports, Institute Research as well as leading whitepapers, literature reviews and other insight.


Industry leading whitepapers from the Institute

Our whitepaper library covers a range of topics from strategy to ethics and from culture to customer experience

Institute Research

Insight, advice and concrete strategies to improve

Institute of Customer Service research spans key issues in customer service across all sectors.

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.