Use this form at the bottom of the page to submit a white paper, article or link to a customer service resource for inclusion in the Institute's library.
Our research library includes the latest UK CSI reports, Institute Research as well as leading whitepapers, literature reviews and other insight.
Our whitepaper library covers a range of topics from strategy to ethics and from culture to customer experience
Institute of Customer Service research spans key issues in customer service across all sectors.
Institute membership gives you exclusive access to customer service research across all sectors.
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