ROI Toolkit

Automotive sector

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How we're transforming the Automotive sector

The Institute is doing some great things in the Automotive sector, hear from some people below...

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Recommended Automotive sector metrics

A/B testing v Retention/Churn

A/B testing v Retention/Churn

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Marketing spend v conversion rate

Marketing spend v conversion rate

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Increase Revenue Metrics

A/B Testing V Retention/Churn

A/B testing v Retention/Churn

Broken Promises V Lifetime Value

Broken Promises v Lifetime Value

Collect CSAT/NPS Data

Collect CSAT/NPS data

CSAT/NPS V Retention/Churn

CSAT/NPS v Retention/Churn

Customer Lifetime Value

Customer Lifetime Value

Debt Resolution V Customer Lifetime Value

Debt Resolution v Customer Lifetime Value

Marketing Spend V Conversion Rate

Marketing spend v conversion rate

Outbound Service V Increased Sales

Outbound service v increased sales

Word Of Mouth (SME)

Word of Mouth (SME)

Reduce Cost Metrics

Complaints Handling

Complaints Handling

CSAT (Regulated)

CSAT (Regulated)

Employee Engagement V Reduced Costs + CSAT

Employee Engagement v Reduced Costs + CSAT

Failure Demand Reduction

Failure Demand Reduction

Resolution V Compensation

Resolution v Compensation

Technology V Cost Reduction

Technology v Cost reduction

Other sectors

Automotive

Automotive

Construction & Real Estate

Construction & Real Estate

Business Services

Business Services

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