ROI Toolkit

Utilities sector

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How we're transforming the Utilities sector

The Institute is doing some great things in the Utilities sector, hear from some people below...

No case studies found.

Recommended Utilities sector metrics

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ROI Toolkit

Utilities sector

How we're transforming the Utilities sector

Recommended Utilities sector metrics

Broken Promises v Lifetime Value

CSAT (Regulated)

Resolution v Compensation

Speak to our team today

Increase Revenue Metrics

A/B testing v Retention/Churn

Broken Promises v Lifetime Value

Collect CSAT/NPS data

CSAT/NPS v Retention/Churn

Customer Lifetime Value

Debt Resolution v Customer Lifetime Value

Marketing spend v conversion rate

Outbound service v increased sales

Word of Mouth (SME)

Reduce Cost Metrics

Complaints Handling

CSAT (Regulated)

Employee Engagement v Reduced Costs + CSAT

Failure Demand Reduction

Resolution v Compensation

Technology v Cost reduction

Other sectors

Utilities

Automotive

Construction & Real Estate

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