Approved centre accreditation is available to Trusted Advisory Network and Discovery Roadmap members implementing an Institute qualification programme.
To verify an organisation effectively operates our professional qualifications framework, the following areas must be assessed:
Approved Centre status is achievable by following our guidance on setting up a qualifications programme, implementing effective planning and monitoring, and integrating good management practices to demonstrate you meet the requirements.
Whilst conducting your implementation plan, you will meet periodically with your Institute Account Director to review progress. Once your Account Director is satisfied you meet the accreditation requirements, they will make a recommendation to our Accreditation and Quality Assurance Manager.
Our Standards and Quality team will then review and make the final accreditation decision.
Initial approval and certification of Approved Centre status is for a period of one year. Accreditation is thereafter awarded for periods of up to two years.
Alliance Trust Savings
Bank of New York Mellon Asset Servicing
Brighton & Hove City Council
CPM United Kingdom Limited
DGHP - Dumfries & Galloway Housing Partnership
Fasthosts Internet Ltd
Harrogate Borough Council
Informa Shared Service Centre
Johnson & Johnson Vision
Legal & General Group PLC
Macmillan Cancer Support
Severn Trent Water plc
St. James's Place Group
UK SBS Ltd
West Yorkshire Combined Authority
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Institute accreditation of an in-house customer service training programme
As the professional body for customer service, we develop and draw on a wide range of service related standards to support organisations and individuals in delivering excellent customer service experiences.
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Our training and accreditation programmes can raise your service standards.
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