Approved centre accreditation is awarded to organisations that have demonstrated they are operating The Institute's professional qualifications framework in accordance with our standards and quality assurance requirements.
Approved centre accreditation is available to Trusted Advisory Network and Discovery Roadmap members implementing an Institute qualification programme.
To verify an organisation effectively operates our professional qualifications framework, the following areas must be assessed:
Allocation of roles and responsibilities in line with the Institute’s recommended framework
Learning and development environment
Assessment monitoring and quality assurance Interface with the Institute
Interface with other Approved Centres
Planning, monitoring and evaluation
How is it achieved?
Approved Centre status is achievable by following our guidance on setting up a qualifications programme, implementing effective planning and monitoring, and integrating good management practices to demonstrate you meet the requirements.
Whilst conducting your implementation plan, you will meet periodically with your Institute Account Director to review progress. Once your Account Director is satisfied you meet the accreditation requirements, they will make a recommendation to our Accreditation and Quality Assurance Manager.
Our Standards and Quality team will then review and make the final accreditation decision.
Initial approval and certification of Approved Centre status is for a period of one year. Accreditation is thereafter awarded for periods of up to two years.
What are the benefits?
The Institute’s approval and recognition:
Gives the authority to operate the qualifications framework with reasonable independence, subject to appropriate quality assurance by the Institute
Reduces the cost of assessment by allowing an increased percentage of in-house assessments to be conducted
Gives independent professional body recognition for qualification programme managers and organisations through accreditation
Demonstrates that the organisation is strategically focused on raising standards of customer service delivery through people development
Demonstrates that arrangements are in place to support staff in developing high level customer service skills competence
Regular review and guidance with Account Director support to maintain the accreditation
Provides a plan, reporting mechanism and benefit measurement
Standards are built into all Institute products and services to
As the professional body for customer service, we develop and draw on a wide range of service related standards to support organisations and individuals in delivering excellent customer service experiences.