Privacy and Data protection 


Your data has been supplied by the organisation on whose behalf of the Institute of Customer Service is conducting this survey because you have had a recent experience with them. 

The survey will be administered by the Leadership Factor on behalf of the Institute of Customer Service

The Institute of Customer Service will :


Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.