Your data has
been supplied by the organisation on whose behalf of the Institute of Customer
Service is conducting this survey because you have had a recent experience with
will be administered by the Leadership Factor on behalf of the Institute of
of Customer Service will :
a facility for the Member to transfer Confidential Information such as customer
email addresses and contact information securely.
that the Leadership Factor will store and securely dispose of any confidential
that the third party The Leadership Factor uses to host the Confidential
Information through one or more secure locations meeting ISO security standards
and in the UK.
that confidential Information received will be used for the specific purpose of
the Business Benchmarking survey.The Institute reserves the right to use the
data anonymously for research and insight purposes.
that the third party The Leadership Factor agrees to adhere to The Institute of
Customer Service Data Protection Policy.