Consumers stockpile food in preparation for no-deal
March 19, 2019Research suggests that shoppers have begun stockpiling food as Brexit uncertainty continues
February footfall among retail shoppers falls again
March 14, 2019The number of consumers visiting retail stores fell by 2% year on year
NatWest trials fingerprint debit cards
March 12, 2019The new contactless card enables a spend of over £30
Celebrating award-winning customer service
March 8, 2019The 2019 Customer Satisfaction Awards recognised 16 organisations and individuals from the public, private and voluntary sectors
Virgin mobile consumers hit by price hikes
March 7, 2019250,000 customers will be affected from April
We need to rewrite the psychological contract between employers and employees
February 28, 2019Finding and retaining the right people has become an urgent priority for most of us running businesses if they are...
Supermarkets misleading customers over healthy food
February 27, 2019A BBC investigation has found that supermarkets aren’t playing fair when it comes to the marketing of certain products
Transport sector hits rock bottom for customer satisfaction
February 26, 2019The sector’s UKCSI score of 71.8 is its lowest since July 2009
Proposed reforms to railways ticketing system
February 22, 2019Customers stand to benefit from overhaul of train ticketing system
Customers suffer after Flybmi goes bust
February 20, 2019Collapse of the airline leaves some customers out of pocket and in limbo
Banks hit by increased customer complaints
February 18, 2019The rate at which the Ombudsman has found in favour of customers has doubled in a year
TransPennine Express first UK train company to adopt WhatsApp
February 14, 2019Passengers now have additional customer service channel through which to communicate
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.