Football blunder sees Zavvi score an own goal
May 15, 2019Online retailer apologises after customers mistakenly told they had won a VIP trip to Champions League Final
Sainsburys and Asda merger blocked
May 10, 2019Deal blocked by UK’s competition watchdog over fears it would raise prices for consumers
Bank fraud victims in line for fairer treatment
May 8, 2019A new code of conduct will help customers who have been scammed
Best and worst UK mobile phone providers named
May 3, 2019Customer survey shows satisfaction levels are low with Big Four providers
Rail passengers reject call for compulsory reserved seats
May 2, 2019Virgin Trains has recommended that a mandatory reservations model should be adopted for long-distance journeys
Shoppers secretly filmed at major UK stores
April 26, 2019Customers were allegedly filmed in order to get them to spend more
Customers remain satisfied with the leisure sector
April 26, 2019Leisure is the fourth highest rated sector for customer service in the UK
Passengers could be weighed before flights
April 25, 2019The installation of pressure pads would allow airlines to better account for fuel usage
Customer ethos, emotional connection, ethics – three differentiators that drive customer satisfaction
April 23, 2019In my January blog, I wrote about the latest results of our UK Customer Satisfaction Index (UKCSI), and touched upon...
Metro Bank users conned out of thousands by sophisticated scam
April 18, 2019The bank has refused to provide full refunds, citing ‘grossly negligent’ customer behaviour
Customer satisfaction with automotive sector stays above average
April 18, 2019A score of 78.9 out of 100 in the January 2019 UKCSI is 1.2 points above the UK all-sector average
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.