The cigarette giant may be putting profits above the health of its customers according to health experts
Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sector
Virgin Trains has recommended that a mandatory reservations model should be adopted for long-distance journeys
Leisure is the fourth highest rated sector for customer service in the UK
Customer ethos, emotional connection, ethics – three differentiators that drive customer satisfactionApril 23, 2019
In my January blog, I wrote about the latest results of our UK Customer Satisfaction Index (UKCSI), and touched upon...
The bank has refused to provide full refunds, citing ‘grossly negligent’ customer behaviour