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Morrisons loyalty points go missing
November 28, 2019Morrisons customers have been left frustrated, after some find their More loyalty points have vanished or been spent elsewhere in...
Own-brand Waitrose champagne named best for value
November 22, 2019The Waitrose Brut NV was rated as the most affordable Best Buy option by a panel of Which? experts
Customer satisfaction with automotive sector sees slight fall
November 22, 2019Although the sector scored 0.5 points less than a year previously, it remains slightly above the UK average for customer...
Customer satisfaction with the utilities sector remains low
November 15, 2019The sector is currently ranked twelfth out of the 13 sectors which make up the UKCSI
SWR strike set to cause Christmas chaos
November 14, 2019The planned strike for much of December will lead to travel upheaval for passengers
NatWest to axe paper statements
November 14, 2019Customers will still have the option of receiving paper statements if they wish to
We need to put community at the heart of the High Street to give it a new future
November 12, 2019We hosted a roundtable discussion in which a number of major players with significant high street presences debated ways in...
Transport sector remains rock bottom for customer satisfaction
November 8, 2019A score of 70.8 out of 100 in the July 2019 UKCSI means that the sector is 6.3 points below...
Gatwick trial aims to improve boarding times
November 7, 2019The trial is seeking to improve the customer experience and reduce delays
Whirlpool under fire again for faulty dryers
November 7, 2019An investigation has found that the organisation tried to ‘silence’ affected customers and was slow to correct the problem
MPs slam banking IT failures
November 1, 2019Treasury Committee report criticises the level of IT failures at banks
QuickQuid collapses, leaving compensation claims up in the air
October 31, 2019The UK’s biggest payday lender has fallen into administration, leaving thousands of customers in limbo
Blog, tips, research and updates…
Millions of UK customers overcharged for home and car insurance
Thomas Cook customers may have to wait several weeks for refunds
National Customer Service Week provides a focal point that should become business as usual
Monzo rethinks its Plus account
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