Seeing service with a fresh pair of eyes
April 2, 2019Sometimes it’s really important to step out of your normal circle of activities and see things from a new perspective.
UK watchdogs need to do more to protect consumers
March 29, 2019National Audit Office says that regulators need to prove that they are protecting customers properly
Shell Energy offers 710,000 UK homes 100% renewable electricity
March 28, 2019Oil giant takes on ‘big six’ suppliers
Next customers to benefit from tariffs savings
March 27, 2019The retailer will cut prices in the event of a no-deal Brexit
Eurostar customers warned not to travel
March 21, 2019Delays caused by French customs officers holding industrial action
Consumers stockpile food in preparation for no-deal
March 19, 2019Research suggests that shoppers have begun stockpiling food as Brexit uncertainty continues
February footfall among retail shoppers falls again
March 14, 2019The number of consumers visiting retail stores fell by 2% year on year
NatWest trials fingerprint debit cards
March 12, 2019The new contactless card enables a spend of over Β£30
Celebrating award-winning customer service
March 8, 2019The 2019 Customer Satisfaction Awards recognised 16 organisations and individuals from the public, private and voluntary sectors
Virgin mobile consumers hit by price hikes
March 7, 2019250,000 customers will be affected from April
We need to rewrite the psychological contract between employers and employees
February 28, 2019Finding and retaining the right people has become an urgent priority for most of us running businesses if they are...
Supermarkets misleading customers over healthy food
February 27, 2019A BBC investigation has found that supermarkets aren’t playing fair when it comes to the marketing of certain products
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.