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New year sees rise in railway fares
January 9, 2020Commuters faced with fare increases, despite a year of disruption
Millions affected by IT banking failure
January 3, 2020Lloyds Banking Group customers were unable to access their accounts on New Year’s Day
Bedfordshire residents left without water
December 20, 2019Faulty valve leaves customers high and dry
Banks and building societies sees drop in customer satisfaction
December 20, 2019Sector sees first fall since 2016 but remains above UK average
Consumers warned over fire hazard Christmas tree lights bought online
December 19, 2019The majority of products bought online failed compliance checks
Customer satisfaction with tourism sector remains high
December 13, 2019Satisfaction has fallen slightly according to the latest UKCSI, but the sector is still ranked second out of 13
UK’s worst street for broadband speed 800 times slower than the fastest
December 12, 2019In many cases, consumers faced with slow broadband speeds are being hindered by a lack of awareness
Plum users complain about withdrawal issues
December 11, 2019The money management app has apologised to customers after deposits and withdrawals were delayed
The service opportunity in 2020
December 11, 2019Here are our predictions of key trends for 2020 from a service perspective.
HSBC and Santander ordered to refund customers for overdraft charges
December 6, 2019The banks failed to warn some customers that they had fallen into the red and were liable for penalty fees
Customers remain happy with the leisure sector
December 6, 2019The sector is the fourth highest rated for customer service in the UK
SWR strike to cause misery for commuters
December 4, 2019The 27-day strike will cause chaos for passengers throughout December
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