We must steel ourselves for the challenges ahead
October 27, 2020By Jo Causon, CEO, The Institute of Customer Service As regional lockdowns continue to come into force up and down...
Webinar: Head to Head with Catherine Rutter (Lloyds Banking Group)
October 23, 2020Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Stay true to your purpose and standards of service excellence
October 21, 2020By Jo Causon, CEO, The Institute of Customer Service There is no doubt that we have now entered a third...
Recognising their service to our nation
October 20, 2020By Jo Causon, CEO, The Institute of Customer Service It is now ten weeks since we launched our Service with...
South Western Railway: a collection of inspirational stories
October 15, 2020In the last few months, we have been inviting our members and wider network to share examples of great and...
Webinar: Head to Head with Alison Jones (PSA Group)
October 12, 2020Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
NCSW Webinar: Service with Respect
October 7, 2020For Wednesday’s Recognition theme in National Customer Service Week, our CEO Jo Causon held a practical session with Fran Rea,...
Service workers are the backbone of our economy – let’s give them the respect they deserve
October 6, 2020By Jo Causon, CEO, The Institute of Customer Service I wrote a few months ago about a new campaign launched...
NCSW Webinar: Turning Insight Into Action
October 5, 2020In July, we published the latest UK Customer Satisfaction Index, alongside the key findings we also made 8 recommendations for...
Webinar: Head to Head with Richard Pash (Zurich)
October 1, 2020Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
The customer service agenda must be embedded in procurement processes
September 29, 2020By Jo Causon, CEO, The Institute of Customer Service Nearly every business works with a range of suppliers on whom...
In this new period of uncertainty, effective procurement is more essential than ever
September 29, 2020By Jo Causon, CEO, The Institute of Customer Service The government’s announcement earlier this week of a raft of new...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.