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Supermarket chains found to mislead customers into spending more money
September 5, 2019An investigation by Which? has revealed some of the UK’s leading supermarket chains have been offering misleading deals that in...
Marks & Spencer joins ranks of retailers committed to reducing single-use plastics
September 3, 2019The high-street retailer has responded to customer concern surrounding single-use plastics by banning glitter from its 2019 Christmas cards, wrapping...
Vegan fashion on the rise to meet consumer demand
September 2, 2019Retailers are responding to customer demand for cruelty-free fashion, with major high-street brands launching ‘free-from’ clothing and accessory lines
£228 million worth of products left at click-and-collect points due to understaffing
August 30, 2019Poor experiences at in-store click-and-collect points are leaving the high street out of pocket
British Airways customers stuck in customer service backlog after error
August 30, 2019Passenger frustration mounts as the airline is yet to get back to customers who were mistakenly told their flights were...
We need to reverse the decline in customer satisfaction levels
August 28, 2019What started as a blip has now become a trend. For the last four consecutive periods, the overall customer satisfaction...
Passengers to benefit from new easyJet route
August 22, 2019Frequent fliers between Birmingham and Glasgow will reap the rewards after the airline announced the launch of a new service...
Back to the future for retail?
August 22, 2019Conditions are arguably as tough as they have ever been for the retail industry, with a seemingly never-ending stream of...
Diners shunning established cuisines
August 20, 2019The restaurant sector continues to decline, but consumers are looking away from traditional favourites
Record number of betting complaints
August 16, 20192018 saw a record number of complaints by gamblers against betting firms
Banking customers left vulnerable to fraud
August 16, 2019A number of banks are yet to sign up to a new code of conduct that helps victims of fraud
Major power cut disrupts transport and homes
August 13, 2019Nearly one million people disrupted by a major power outage across England and Wales
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Webinar: Head to Head with Andy Morris (Cirencester Friendly Society)
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When it comes to Consumer Duty, value is the key
We are just three weeks into the start of Consumer Duty, the Financial Conduct Authority’s…
Webinar: Head to Head with Liz Fairburn (Department for Work and Pensions)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to…
How customer service can save the high street
For many, the banking crisis of 2007-8 hit home the hardest when high street stores…
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