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Passengers face Heathrow disruption
August 9, 2019Thousands of customers were affected despite planned strikes being averted
Super Break and LateRooms.com parent group enters administration
August 9, 2019Malvern Group’s collapse set to affect holiday plans of over 50,000 customers
Nationwide doubles rates for two-thirds of overdraft borrowers
August 2, 2019Other banks expected to follow suit in light of the FCA’s crackdown on excessive overdraft fees
Sainsburys launches Deliveroo scheme
August 1, 2019Customers will be able to order hot food and selection of items through the Deliveroo app
UK rail passengers are missing out on compensation for delays
July 30, 2019Customers are losing out on £100 million according to Transport Focus
Customer satisfaction falls again in latest UKCSI
July 22, 2019Organisations need to regain consumers’ trust, according to the July Index
Fire-risk fridges and freezers still being sold to public
July 19, 2019Consumers must be ‘vigilant’ and avoid these appliances, says Which?
British trains slower than global rivals
July 12, 2019UK trains are well behind a number of European countries in terms of average speeds
British Airways hit with record fine after data breach
July 11, 20192018 security failure led to exposure of customers’ personal details
Satisfaction with public services (national) sector remains stable
July 9, 2019Its score of 76.1 out of 100 in the January 2019 index was the same as in January 2018
Mobile customers can switch providers with one text
July 4, 2019New Ofcom rules will make it quicker and easier for customers to change network
Mobile banking will overtake branch visits within two years
July 3, 2019New research suggests branch visits will continue to fall in the face of app-based banking
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UKCSI Open Webinar Jan 2024
We recently hosted a special version of our January 2024 UKCSI launch webinar, accessible to…
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