23rd Sep 2015
This award recognises any organisation with a turnover below £10m that has placed the customer at the centre of its operations and strategies. Enterants needed to display a well communicated customer strategy and evidence of employee engagement in executing the strategy. Evidence was required of the extent to which the customer shaped the business and how this had improved overall results.Learning Pool picked up the trophy in a highly competitive category because of its excellent retention rates and its ability to understand customer needs. It hassucceeded in developing a real customer community giving it a unique feel as an SME.