23rd Sep 2015
This award recognises any organisation that had an Employee Engagement strategy that had led to an improvement in performance and customer satisfaction. Key indicators that judges noted were improved staff retention, reduced sick leave and the purpose behind the implementation of the strategy. Entrants needed to display a cohesive engagement strategy, a comprehensive communication policy and a positive relationship between management and staff.Intercity Telecom received this award following the introduction of a new strategic framework two years ago, the aim of which was to deliver ‘heroic’ customer service and become the ‘most enjoyable’ company to work with. By introducing an Engagement Committee to focus on these two elements, Intercity Telecom demonstrated a determination to engage with staff to create the platform for the delivery of excellent customer service.