23rd Sep 2015
UK Customer Satisfaction Awards: npower Best Customer Service Co-Creation/Collaboration Award - Osborne Construction
This Award is open to any organisation that has successfully engaged with a sector of its customer-base to research, analyse and bring to market a co-created product or service or has collaborated with another organisation to deliver exceptional customer service. Entrants will need to supply information relating to the strategic intent of the co-creation / collaboration, the drivers behind the decision and the expected and actual outcomes. Judges will look for a consistent communication strategy, a strategic market launch and evidence of a competitive advantage or customer solution.Osborne Construction’s submission provided an example of how collaboration with a County Council enabled it to deliver a school enhancement project that spanned two-terms and turned the construction process into a learning opportunity for pupils, allowing the completion date to beat all deadlines.