2016 Winners

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UK Customer Satisfaction Index - Most Improved

UK Customer Satisfaction Index - Best in the UK

Grass Roots Best Use of Customer Insight
Direct Line Group

Morrison Utility Services Customer Focus Award, SME

Capita Customer Satisfaction Innovation of the Year Award
Virgin Money

VocaLink Best Application of Technology Award
Cofely Workplace & North Tyneside Council

Northern Gas Networks Quality Service Provider of the Year
Just Retirement Group

Best Customer Satisfaction Strategy Award
Auto Windscreens

NEC Customer Feedback Strategy Award
Scottish Water

TLF Research Best Return on Customer Service Investment Award

Best Customer Service Co-Creation/Collaboration Award

InMoment Customer Commitment Award
Osborne Property Services

Objective HR Employee Engagement Strategy Award

ABa Quality Monitoring Customer Focus Award, Large Enterprise
Berkley Group

Auto Windscreens Customer Service Strategic Leadership Award
Fiona Templeton, Customer Experience Manager, Scottish Water