UK Customer Satisfaction Index - Most Improved
UK Customer Satisfaction Index - Best in the UK
Grass Roots Best Use of Customer Insight
Direct Line Group
Morrison Utility Services Customer Focus Award, SME
Capita Customer Satisfaction Innovation of the Year Award
VocaLink Best Application of Technology Award
Cofely Workplace & North Tyneside Council
Northern Gas Networks Quality Service Provider of the Year
Just Retirement Group
Best Customer Satisfaction Strategy Award
NEC Customer Feedback Strategy Award
TLF Research Best Return on Customer Service Investment Award
Best Customer Service Co-Creation/Collaboration Award
InMoment Customer Commitment Award
Osborne Property Services
Objective HR Employee Engagement Strategy Award
ABa Quality Monitoring Customer Focus Award, Large Enterprise
Auto Windscreens Customer Service Strategic Leadership Award
Fiona Templeton, Customer Experience Manager, Scottish Water
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