About the awards


The UK Customer Satisfaction Awards is the only customer service awards run by the professional body for customer service.

The awards recognise organisations and individuals that have implemented successful customer service strategies. Organisations from across the UK can enter one of 13 categories and will be judged by industry experts, business leaders and academics. The awards ceremony takes place alongside the Institute's industry-leading Annual Conference.

Key dates for 2016


Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.