Book accomodation

The 2016 UK Customer Satisfaction Awards will be held at Hilton on Park Lane on the 1 March 2016.

If you wish to book bedrooms at a discounted link please click here.

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.