UK Customer Satisfaction Awards sponsors

We carefully select sponsors that we feel will add-value to the awards or finalists and only have a limited number of commercial opportunities available. If you would like your organisation to be considered please contact Sara Yarrow by telephone 07976 988481 or email [email protected] 

2016 sponsors:


Capita are the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India. We’re also the UK's leading provider of business process outsourcing and integrated professional support service solutions. We create unique, cost effective services that meet the individual needs of our clients. And we don’t just design these services, we also deliver them. Our experience, capabilities and scale mean we can deliver value to clients across most industry sectors - public and private. However complex the challenge, we bring together the right people with the right skills to streamline our clients’ services and improve customer experiences.


The Leadership Factor is the UK's leading customer survey specialist. We conduct over 500 surveys a year to help organisations improve their customers' experience, satisfaction and loyalty. Clients from across all industries including Allied Irish, British Gypsum/Saint Gobain, City & Guilds, The Cooperative Group, Direct Line, LV=, Rolls Royce, Royal Bank of Scotland, Visa and YHA.


ABa is the UK’s largest provider of operationally focused, bespoke mystery shopping and customer experience tools. We help our clients gain clarity of vision and understanding of the customer experience across every customer touch point, in every industry sector. By working in partnership with our clients we help to cultivate and embed service excellence, making a real and tangible difference to our clients and their customers.


Bottomline Technologies help our customers innovate, win, and grow by powering mission-critical business transactions.  Through intense customer focus and user-driven product innovation we provide corporations, financial institutions and banks around the world with market-leading solutions for payments and cash management, financial document automation, financial messaging, digital banking, cyber fraud and risk management.  

Objective HR believe that success starts with people. That’s why we focus on the culture and practices that support great customer service, employee engagement, learning & development, change management and much more. Working with our sister companies, Objective People and Objective Screening, we also offer advice on recruitment, referencing, performance and absence management. We’re bright, bold and completely independent, and clients trust us to help them get the most from their people. 


InMoment is a cloud-based customer experience (CX) optimisation platform that gives companies the ability to listen to and engage with their customers to improve business results through better experiences. The company operates as a full-service partner for more than 300 brands across 25 industries and over 128 countries.


The Grass Roots Group is the world’s leading provider of employee and customer engagement solutions with a mission to create value for our clients by inspiring people to deliver outstanding results. We are trusted by our clients with their three most valuable assets: their people, their customers and their brand. In short, their reputation.


Northern Gas Networks (NGN) is the north of England’s gas distributor. We own and maintain the vast underground pipe network comprising 37,000 kilometres of gas mains, enough to stretch from Leeds to Sydney in Australia and back again, which keeps homes and businesses in the North East, Northern Cumbria and much of Yorkshire cooking on gas. At the heart of what we do are safety, reliability, integrity and award winning customer service. We’re as much about people as we are about pipes and we’re committed to delivering great value to our customers and creating a wealth of social and economic benefits to the region and the communities that we serve.


The NEC - where brands are born, products are launched, networks are made - and a great day out is had! We’re the nations most connected and convenient venue with over 500 events held every year and the No. 1 venue of choice for organisers, exhibitors and visitors alike.


Auto Windscreens is one of the leading automotive glass repair and replacement companies in the UK, serving customers across all sectors. With a fleet of mobile technicians and headquarters in Preston and Chesterfield, we always aim to provide a superior service, putting value, safety and total customer satisfaction at the heart of our business.

VocaLink is a global payments partner relied on by financial institutions, corporates and governments to provide high availability and resilient payment solutions. We operate world-classleading payment clearing systems and ATM switching platforms which underpin the majority of UK electronic payments – we provide a national grid for payments. Our proven capability of implementing real time payment systems in the UK has led to the development of immediate payment solutions for other countries. Our platforms have made it easier to make payments confidently, securely and cost effectively. Last year we processed over 10 billion transactions with a value of £6 trillion.

Morrison Utility Services is the UK’s leading utility service provider.  They work with utility company clients in the electricity, water, gas and telecommunication sectors helping them renew, refurbish and maintain their infrastructure networks. Their operational footprint covers the UK and they engage with millions of customers nationally every year. They work closely with their clients, with many contracts maturing into collaborative working relationships.