November 27, 2025 The Institute of Customer Service Media Coverage As part of her regular column with Forbes, our CEO, Jo Causon, highlights that despite mixed consumer confidence, retailers and hospitality brands can win during the Golden Quarter by creating immersive experiences and fostering human connection. Read full article here The Institute of Customer Service Share This Twitter Facebook LinkedIn Email consumer confidenceCustomer ExperienceCustomer Satisfactioncustomer serviceForbes Related Posts The Express: Labour told ‘enough is enough’ as retail crime epidemic explodes in violence Daily Mail: First Direct, John Lewis and Hays Travel named Britain’s best firms for customer service Listen: Jo Causon on BBC Radio Kent discussing traffic warden abuse