Our CEO, Jo Causon, is regularly invited to give keynote speeches at conferences. Some of the events that we are due to speak at are listed below.
Jo is an experienced, passionate and forthright speaker on the critical nature of service and customer experience. She vividly highlights the link between employee engagement, customer service strategies and organisational performance.
Upcoming Events
Multi-channel customer experience and the future of contact centres
📅 21 January 2021
The Public Sector Customer Service Conference
📅 3 February 2021
The Delivery Conference 2021
📅 3 February 2021
Omnichannel futures webinar 2021
📅 10 February 2021
Customer Insight & Experience Digital Conference
📅 18 February 2021
Utility Week Customer Summit
📅 24 February 2021
The Virtual Customer Engagement Summit
📅 3 December 2020
ABTA Webinar: Customer and Staff Engagement Strategies for Travel
📅 2 December 2020
Customer Contact Week (CCW) Executive Exchange
📅 26 November 2020
National Leasehold Group Annual Conference
📅 20 November 2020
CX Exchange for Banking, Financial Services & Insurance (BFSI)
📅 17 November 2020
Customer Experience (CX) in social housing: Practical tips to boost your customer experience (IFF Research)
📅 10 November 2020, 11am
Future of Insurance Work
📅 14-16 October 2020
Using voice of the customer data to reimagine customer experience
📅 6 October 2020
Leaders of Luxury
📅 8-9 October 2020
National Trust Leaders Conference 2020 (Online)
📅 24 September 2020
Punk CX Podcast Interview: Four key factors that are framing the challenges for organisations going forward
📅 16 July 2020
Future of Retail Marketing Conference (Online)
📅 9 June 2020
Chartered Institute of Housing Conference
📅 25 March 2020
National Housing Federation Conference
📅 28 Jan 2020
The Public Sector Customer Experience Conference
📅 30 October 2019
Salesforce UK Service Summit
📅 1 October 2019
The Intuitive Customer Podcast Interview
📅 11 September 2019
Responsible Business Summit Europe 2019
📅 11 June 2019
Customer Engagement Summit
📅 5 June 2019
Utility Week Live Conference
📅 21 May 2019
ABTA Customer Service Excellence
📅 15 May 2019
British Retail Consortim 2020 Conference
📅 10 May 2019
CCW Europe – Customer Satisfaction
📅 12 March 2019
Audio Interview: Leadership comes to the fore in difficult times
📅 6 April 2020
Inside Housing Customer Experience Conference 2019
📅 25 February 2019
Customer Service in the Digital Age (Social Housing)
📅 6 February 2019
Want to enquire about booking Jo to speak at your event?