Our CEO, Jo Causon, is regularly invited to give keynote speeches at conferences. Some of the events that we are due to speak at are listed below.
Jo is an experienced and passionate speaker on the vital importance of customer service for organisations and the UK economy. With a strong evidence base, she is able to talk of the link between customer service strategies and organisational performance.
Working across the public, private and voluntary sectors, Jo provides strategic advice to boardrooms to raise the standards of service across the UK, providing evidence of the connection between customer satisfaction and operational efficiency and profitability.
Upcoming Events
The new speaking events are being confirmed.
Previous Events
The future of customer service
📅 10 May 2022 1:40pm GMT
Effective Complaint Handling in Housing – Digital Conference
📅 23 March 2022
CX Trends 2022 Pan-EMEA
📅 15 Feb 2022
How customer experience is directly linked to employee engagement
📅 4 Feb 2022
Digitech21 – the technology and procurement summit for the public sector
📅 9 Dec 2021
Public Sector Enterprise ICT Conference 2021
📅 23 Nov 2021
Total telecom congress
📅 26 Oct 2021
Retail Gazette & Route101: Utility Week Consumer Vulnerability & Debt Conference
📅 7 Sept 2021
Utility Week Consumer Vulnerability & Debt Conference
📅 14 Sept 2021
(Can’t get no) satisfaction? What housing can do to improve – hqn
📅 16 Sept 2021
Future of Work
📅 22 Sept 2021
UK Construction Week (UCW)
📅 5 Oct 2021
Future of the store – shopping in the next normal
📅 29 June 2021
The Future of Retail Customer Engagement 2021
📅 17 June 2021
Customer Experience Summit (UK Finance)
📅 7-11 June 2021
Building your brand in the midst of a pandemic: what can we learn from other sectors? (Affordable Home Ownership, National Housing Federation)
📅 8 June 2021
Utility Live Week
📅 18-19 May 2021
Customer Contact Week Executive Exchange
📅 19 May 2021
How to keep your customers engaged and satisfied? (Freshworks, Spotlight CX)
📅 26 April 2021
The leadership conference: The future world of work (hqn)
📅 14 April 2021
Co-op Retail Conference 2021
📅 5 March 2021
Leadership in a crisis: Responding to the coronavirus outbreak and future challenges (Connex Leadership Networks)
📅 12 March 2021
Public Sector Customer Experience Conference
📅 2 March 2021
Utility Week Customer Summit
📅 24 February 2021
Customer Insight & Experience Digital Conference
📅 18 February 2021
Diversity & Inclusion: Leadership beyond a pandemic
📅 17 February 2021
Redefining Customer Service in Travel
📅 10 February 2021
Changes in consumer behaviour – how do omnichannel retailers respond?
📅 10 February 2021
The Public Sector Customer Service Conference
📅 3 February 2021
The Delivery Conference 2021
📅 3 February 2021
Multi-channel customer experience and the future of contact centres
📅 21 January 2021
The Virtual Customer Engagement Summit
📅 3 December 2020
ABTA Webinar: Customer and Staff Engagement Strategies for Travel
📅 2 December 2020
Customer Contact Week (CCW) Executive Exchange
📅 26 November 2020
National Leasehold Group Annual Conference
📅 20 November 2020
CX Exchange for Banking, Financial Services & Insurance (BFSI)
📅 17 November 2020
Customer Experience (CX) in social housing: Practical tips to boost your customer experience (IFF Research)
📅 10 November 2020, 11am
Future of Insurance Work
📅 14-16 October 2020
Using voice of the customer data to reimagine customer experience
📅 6 October 2020
Leaders of Luxury
📅 8-9 October 2020
National Trust Leaders Conference 2020 (Online)
📅 24 September 2020
Punk CX Podcast Interview: Four key factors that are framing the challenges for organisations going forward
📅 16 July 2020
Future of Retail Marketing Conference (Online)
📅 9 June 2020
Audio Interview: Leadership comes to the fore in difficult times
📅 6 April 2020
Chartered Institute of Housing Conference
📅 25 March 2020
National Housing Federation Conference
📅 28 Jan 2020
The Public Sector Customer Experience Conference
📅 30 October 2019
Salesforce UK Service Summit
📅 1 October 2019
The Intuitive Customer Podcast Interview
📅 11 September 2019
Responsible Business Summit Europe 2019
📅 11 June 2019
Customer Engagement Summit
📅 5 June 2019
Utility Week Live Conference
📅 21 May 2019
ABTA Customer Service Excellence
📅 15 May 2019
British Retail Consortim 2020 Conference
📅 10 May 2019
CCW Europe – Customer Satisfaction
📅 12 March 2019
Inside Housing Customer Experience Conference 2019
📅 25 February 2019
Customer Service in the Digital Age (Social Housing)
📅 6 February 2019
Want to enquire about booking Jo to speak at your event?