Our CEO, Jo Causon, is regularly invited to give keynote speeches at conferences. Some of the events that we are due to speak at are listed below.
Jo is an experienced, passionate and forthright speaker on the critical nature of service and customer experience. She vividly highlights the link between employee engagement, customer service strategies and organisational performance.
Upcoming Events
Future of Insurance Work
📅 14-16 October 2020
Using voice of the customer data to reimagine customer experience
📅 6 October 2020
Leaders of Luxury
📅 8-9 October 2020
National Trust Leaders Conference 2020 (Online)
📅 24 September 2020
Punk CX Podcast Interview: Four key factors that are framing the challenges for organisations going forward
📅 16 July 2020
Future of Retail Marketing Conference (Online)
📅 9 June 2020
Chartered Institute of Housing Conference
📅 25 March 2020
National Housing Federation Conference
📅 28 Jan 2020
The Public Sector Customer Experience Conference
📅 30 October 2019
Salesforce UK Service Summit
📅 1 October 2019
The Intuitive Customer Podcast Interview
📅 11 September 2019
Responsible Business Summit Europe 2019
📅 11 June 2019
Customer Engagement Summit
📅 5 June 2019
Utility Week Live Conference
📅 21 May 2019
ABTA Customer Service Excellence
📅 15 May 2019
British Retail Consortim 2020 Conference
📅 10 May 2019
CCW Europe – Customer Satisfaction
📅 12 March 2019
Audio Interview: Leadership comes to the fore in difficult times
📅 6 April 2020
Inside Housing Customer Experience Conference 2019
📅 25 February 2019
Customer Service in the Digital Age (Social Housing)
📅 6 February 2019
Want to enquire about booking Jo to speak at your event?