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A compelling speaker with a passion for service excellence

Our CEO, Jo Causon, is regularly invited to give keynote speeches at conferences. Jo is an experienced and passionate speaker on the vital importance of customer service for organisations and the UK economy. With a strong evidence base, she is able to talk of the link between customer service strategies and organisational performance.

Working across the public, private and voluntary sectors, Jo provides strategic advice to boardrooms to raise the standards of service across the UK, providing evidence of the connection between customer satisfaction and operational efficiency and profitability.

Want to enquire about booking Jo to speak at your event?

All our evidence suggests that where organisations focus on service over a longer period of time, they get a better financial return.

– Jo Causon, CEO, The Institute of Customer Service –
Has spoken at:

Utility Week

Utility Week Live is the energy and water industry’s biggest annual event.

National Housing Federation

The Housing Community Summit is a forum for debating and actively shaping the future of social housing bringing together thousands of housing professionals, stakeholders, politicians, and residents under one roof.

The Retail Bulletin

One of the UK’s biggest retail conferences, uniting e-commerce innovators, influencers, and decision makers to bring together the best in class from all retail disciplines.

London Tech Week

London Tech Week is the global tech ecosystem – where visionaries and entrepreneurs, investors and enterprise tech leaders come together in the right balance to accelerate the infinite cycle of tech innovation.

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