Our CEO, Jo Causon, is regularly invited to give keynote speeches at conferences. Jo is an experienced and passionate speaker on the vital importance of customer service for organisations and the UK economy. With a strong evidence base, she is able to talk of the link between customer service strategies and organisational performance.
Working across the public, private and voluntary sectors, Jo provides strategic advice to boardrooms to raise the standards of service across the UK, providing evidence of the connection between customer satisfaction and operational efficiency and profitability.
Want to enquire about booking Jo to speak at your event?
All our evidence suggests that where organisations focus on service over a longer period of time, they get a better financial return.
– Jo Causon, CEO, The Institute of Customer Service
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London Tech Week
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