ServiceMark is a national standard, independently recognising an organisation’s achievement in customer service and its commitment to upholding those standards.
ServiceMark is awarded based on customer satisfaction feedback and an assessment of employee engagement with your organisation’s customer service strategy. It helps organisations understand the effectiveness of their customer service strategy and identifies areas for improvement.
Undergoing ServiceMark accreditation is an opportunity for organisations – of all sizes and sectors – to demonstrate the high quality of their customer service.
ServiceMark accreditation holders
Helen Luty, Head of Customer Experience at Landmark Information Group, tells us about the journey her team embarked on to…View full case study →
Terri Woollard, Head of Special Projects and Training, and Lydia Scofield, Customer Care Executive, share their thoughts on training and…View full case study →
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