ServiceMark is a national standard, independently recognising an organisation’s achievement in customer service and its commitment to upholding those standards
ServiceMark is awarded based on customer satisfaction feedback and an assessment of employee engagement with your organisation’s customer service strategy. It helps organisations understand the effectiveness of their customer service strategy and identifies areas for improvement.
Undergoing ServiceMark accreditation is an opportunity for organisations – of all sizes and sectors – to demonstrate the high quality of their customer service.
ServiceMark accreditation holders
Andy Page, Ruth Braysher and Holly Hudson of Cambridge University Press & Assessment discuss The Institute's Professional Development.
Lucie Child, Strategy Lead - Customer Care at The Very Group, discusses the return on investment from The Institute's Management…View full case study →
Start your ServiceMark journey here
Get in touch with us today