ServiceMark is a national standard, independently recognising an organisation’s achievement in customer service and its commitment to upholding those standards
ServiceMark is awarded based on customer satisfaction feedback and an assessment of employee engagement with your organisation’s customer service strategy. It helps organisations understand the effectiveness of their customer service strategy and identifies areas for improvement.
Undergoing ServiceMark accreditation is an opportunity for organisations – of all sizes and sectors – to demonstrate the high quality of their customer service.
ServiceMark accreditation holders
Paul Couchman, Managing Director of Premier Pensions Management discusses 10 years as a member of The Institute and why he…View full case study →
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