There are always new events and webinars coming up. Some are open to the wider world, business leaders and customer service professionals, but most are exclusive to our members. Another great reason to become a member.
Next Upcoming Event
24
August
2021
Head to Head with Louise Beardmore (United Utilities) Virtual Event
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Yearly Monthly Weekly List Grid
August 2021
Head to Head with Louise Beardmore (United Utilities)Open to Members & Non-Members Virtual Event
Each week our CEO, Jo Causon interviews a business leader ...
September 2021
Introduction to effective complaints handling (3 Sept)TAN and DR Members only Virtual Event
None of us want to receive a complaint but when ...
Head to Head with Greg Jackson (Octopus Energy)Open to Members & Non-Members Virtual Event
Each week our CEO, Jo Causon interviews a business leader ...
TAN Meeting – Thursday 16 SeptemberTAN Members Only
The Trusted Advisory Network/ Council meetings provide an opportunity for ...
Head to Head with Mark Evans (Direct Line Group)Open to Members & Non-Members Virtual Event
Each week our CEO, Jo Causon interviews a business leader ...
October 2021
Remote, face-to-face or hybrid service teams – managing your team for success through change (4 Oct)TAN and DR Members only Virtual Event
Many of us have faced up to reshaping into ...
Discovery Roadmap (DR) Meeting – Wednesday 6 October Last Few Tickets DR Members only
This is a fantastic opportunity for Discovery Roadmap members to ...
Head to Head with Michael Lewis (E.ON UK plc) Virtual Event
Each week our CEO, Jo Causon interviews a business leader ...
Handling challenging interactions with confidence (15 Oct)TAN and DR Members only Virtual Event
Handling and diffusing a heated situation takes skill and high ...
Annual Conference 2021: Redefining the Service Nation – Building a better futureOpen to Members & Non-Members
The Institute of Customer Service Annual Conference is the biggest ...
UK Customer Satisfaction Awards 2021Open to Members & Non-Members
There has never been a more important time to recognise ...
Introduction to effective complaints handling (22 Oct)TAN and DR Members only Virtual Event
None of us want to receive a complaint but when ...
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