There are always new events and webinars coming up. Some are open to the wider world, business leaders and customer service professionals, but most are exclusive to our members. Another great reason to become a member.
Next Upcoming Event
30
January
2023
Head to Head with Nick Atkin (Yorkshire Housing) Virtual Event
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Yearly Monthly Weekly List Grid
January 2023
Head to Head with Nick Atkin (Yorkshire Housing)Open to Members & Non-Members Virtual Event
Nick Atkin, CEO at Yorkshire Housing, will be meeting with ...
Connecting Customers with Digital (31 January 2023)Members onlyTAN and DR Members only Virtual Event
Our Connecting Customers with Digital workshop, facilitated by The Institute’s Academy ...
February 2023
Head to Head with Mario Mazzocchi (Wesleyan)Open to Members & Non-Members Virtual Event
Mario Mazzocchi, Group CEO at Wesleyan, will be meeting with ...
Handling Complaints Effectively (13 February 2023)Members onlyTAN and DR Members only Virtual Event
Our Handling Complaints Effectively workshop, facilitated by The Institute’s Academy ...
Head to Head with Jeremy Hyams (Claims Consortium Group)Open to Members & Non-Members Virtual Event
Jeremy Hyams, CEO and Founder of Claims Consortium Group, will ...
UKCSI Launch Open Webinar (16 Feb 2023)Open to Members & Non-Members Virtual Event
We release our UK Customer Satisfaction Index (UKCSI) results every ...
Measuring What Matters (27 Feb 2023)Members onlyTAN and DR Members only Virtual Event
We can measure customer metrics that are transactional and tangible. ...
March 2023
Assessor Skills & Development Forum (1 Mar 2023) Virtual Event
The Assessor Forum is a members-only event providing you with ...
Handling Challenging Customer Interactions (3 March 2023)Members onlyTAN and DR Members only Virtual Event
The economic landscape continues to present different kinds of challenges ...
Annual Conference 2023: Operating in the New Service NationOpen to Members & Non-Members
Our Annual Conference is the biggest forum for customer service ...
UK Customer Satisfaction Awards 2023Open to Members & Non-Members
Join us at the UK Customer Satisfaction Awards to celebrate ...
Building Engaged Hybrid & Remote Service Teams (9 March 2023) Virtual Event
Remote and hybrid are becoming the established ways of working. ...
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