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There are always new events and webinars coming up. Some are open to the wider world, business leaders and customer service professionals, but most are exclusive to our members. Another great reason to become a member.

Next Upcoming Event
12 March 2024
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2024 Annual Conference Featured Image
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March 2024
2024 Annual Conference Featured Image

Annual Conference 2024 – The Service Nation: Building a Thriving FutureOpen to Members & Non-Members

Our Annual Conference is the biggest forum for customer service thought leadership and best practice in the UK. It attracts the biggest speakers from a range of industries. It is suitable for business leaders and service professionals from board to manager level. We carefully curate the day to bring you examples of global service excellence…
12 Mar
09:00 - 17:00
London Hilton on Park Lane

UK Customer Satisfaction Awards 2024Open to Members & Non-Members

Join us at the UK Customer Satisfaction Awards to celebrate the organisations, teams and individuals delivering exceptional customer service. The Awards ceremony will be taking place on 12 March 2024 at Hilton Park Lane, London, following The Institute’s Annual Conference. Programme: 19:00 – Pre-dinner drinks reception with cash bar 19:40 – Welcome, dinner & Awards ceremony 22:45 – Post-Awards entertainment…
12 Mar
19:00 - 23:55
London Hilton on Park Lane
Handling-Complaints-Effectively

Handling Complaints Effectively: 19 Mar 24Members only Virtual Event

  Our Handling Complaints Effectively workshop, facilitated by The Institute’s Academy experts, will guide your people on the key principles and skills of effective complaint handling. This session is ideal for those who are looking to enhance their capability and confidence around complaint handling, enabling them to resolve complaints effectively and right first time. People…
19 Mar
09:30 - 13:00
Online

QPM Networking Forum (21 March 2024) Sold Out Members only Virtual Event

The Qualifications Programme Manager Networking Forum is a virtual members-only event providing you with networking opportunities, knowledge sharing and guidance of our experienced tutors. The forum is complimentary to the members of The Institute of Customer Service and dedicated to Qualifications Programme Managers looking to plan and gain best practice and insight into running an Institute…
21 Mar
10:00 - 12:00
Online

Assessor Skills & Development Forum (21 Mar 2024) Virtual Event

The Assessor Forum is a members-only event providing you with networking opportunities, knowledge sharing and guidance of our experienced tutors. The forum is complimentary to the members of The Institute of Customer Service and dedicated to Accredited Assessors and Assessors who are signed off to undertake single qualifications. The Assessor Code of Practice requires the…
21 Mar
13:00 - 16:00
Online

Unpacking Cosmos & Avalon Waterways ServiceMark JourneyOpen to Members & Non-Members Virtual Event

In an evolving business environment the need to prioritise customer service becomes crucial, as it enables businesses to overcome challenges and foster a loyal and happy customer base. Undergoing ServiceMark accreditation is an opportunity for organisations – of all sizes and sectors – to demonstrate the high quality of their customer service both internally and…
28 Mar
14:00 - 14:45
Online
April 2024
Handling-Challenging-Customer-Interactions Featured Image

Handling Challenging Customer Interactions (9 April 2024)Members only Virtual Event

The economic landscape continues to present different kinds of challenges for customers and employees alike. Equipping your people with the skills and knowledge helping them handle the more challenging interactions with confidence is essential. Our Handling Challenging Customer Interactions workshop, facilitated by The Institute’s Academy experts, will help prepare your people for various situations they…
09 Apr
09:30 - 13:00
Online

Head to Head with Phillippa Cardno (Newbury Building Society)Open to Members & Non-Members

Our CEO, Jo Causon will be meeting with Phillippa Cardno, Chief Executive at Newbury Building Society. As part of our Head to Head series to discuss leadership and challenges faced. Phillippa joined Newbury Building Society in 1996. She joined the Executive team in 2007 and was appointed to the Board of Directors in February 2015.…
25 Apr
10:30 - 11:00
Online
May 2024

Trusted Advisory Network Meeting – 16 May 2024TAN Members Only

  This meeting is exclusive to Trusted Advisory Network members of The Institute.  Jo Causon, The Institute’s CEO,  will be hosting this 90 minute session alongside a senior leader from our TAN membership. This meeting will focus on our upcoming Breakthrough Research on Equality, Diversity and Inclusion and Customer Service, which examines whether some people…
16 May
08:30 - 10:00
Online

Building High Performing Teams – Recruitment & Retention (21 May 2024)Members only Virtual Event

This half day workshop aims to provide delegates with insights and practical strategies for recruiting and retaining high-performing customer service professionals. Attendees will gain valuable knowledge to enhance their recruitment processes, build a strong team, and implement effective retention strategies to promote and sustain employee engagement, satisfaction, and long-term commitment. The workshop is ideal for…
21 May
09:30 - 13:00
Online
September 2024

Trusted Advisory Network Meeting – 12 September 2024TAN Members Only

  This meeting is exclusive to Trusted Advisory Network members of The Institute.  Jo Causon, The Institute’s CEO,  will be hosting this 90 minute session alongside a senior leader from our TAN membership. This meeting will focus on recruiting, developing and retaining the skills for customer excellence. We will highlight key actions and enablers to…
12 Sep
08:30 - 10:00
Online
December 2024

Trusted Advisory Network Meeting – 12 December 2024TAN Members Only

  This meeting is exclusive to Trusted Advisory Network members of The Institute.  Jo Causon, The Institute’s CEO,  will be hosting this 90 minute session alongside a senior leader from our TAN membership. This meeting will focus on our upcoming Breakthrough Research on Customer Service Trends, which examines some of the issues and trends that…
12 Dec
08:30 - 10:00
Argent Services LLP
4 Stable St, London N1C4AB
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