There are always new events and webinars coming up. Some are open to the wider world, business leaders and customer service professionals, but most are exclusive to our members. Another great reason to become a member.
Next Upcoming Event
09
March
2021
Head to Head with Carla Thomas (Openreach) Virtual Event
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Monthly Weekly List Tile
March 2021
Head to Head with Carla Thomas (Openreach)Open to Members & Non-Members Virtual Event
Each week our CEO, Jo Causon interviews a business leader ...
Introduction to Customer Journey Mapping (10 Mar)TAN and DR Members only Virtual Event
In the current environment, many organisations are reviewing the journeys ...
DR Meeting – Thursday 11 March Last Few Tickets DR Members only Virtual Event
This is a fantastic opportunity for Discovery Roadmap members to ...
Introduction to Effective Complaints Handling (16 March)TAN and DR Members only Virtual Event
None of us want to receive a complaint but when ...
Head to Head with Guy Jefferson (SP Energy Networks)Open to Members & Non-Members Virtual Event
Each week our CEO, Jo Causon interviews a business leader ...
Handling challenging interactions with confidence (18 March)TAN and DR Members only Virtual Event
Handling and diffusing a heated situation takes skill and high ...
Introduction to Vulnerable Customers for Managers (18 March)TAN and DR Members only Virtual Event
This is an online training session to give team leaders ...
Remote, face-to-face or hybrid service teams – managing your team for success through change (19 March)TAN and DR Members only Virtual Event
Many of us have faced up to reshaping into ...
April 2021
Head to Head with Joanna Farrell (General Medical Council)Open to Members & Non-Members Virtual Event
Each week our CEO, Jo Causon interviews a business leader ...
May 2021
Head to Head with Ian Cain (SES Water)Open to Members & Non-Members Virtual Event
Each week our CEO, Jo Causon interviews a business leader ...
TAN Meeting – Thursday 13 MayTAN Members Only
The Trusted Advisory Network/ Council meetings provide an opportunity for ...
Head to Head with Aimie Chapple (Capita)Open to Members & Non-Members Virtual Event
Each week our CEO, Jo Causon interviews a business leader ...
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